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Wales Millennium Centre is going through an exciting digital transformation with changes planned that will improve the way the Centre operates and the services it provides.We are seeking to include live chat functionality within our website and e-com ....

The Council is seeking an organisation to provide web-chat functionality initially on its public website, but with the possibility to roll out to other areas, for example intranet, service desk and other services. The project will deliver: A secure s ....

Leeds City Council see Channel Shift (supporting customers to self-serve) as a key driver for both savings and improving the customer experience. The key ‘channel' for self-service is to be the website. Accordingly, Leeds City Council (LCC) sees su ....