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Guinness is looking to replace its Customer Contact Centre capabilities and contract with a partner to provide a Managed Service. Guinness wishes to understand the capabilities of partners to provide CCaaS services to include but not be limited to th ....

The deployment of chatbots to the LDC website to be able to deliver an enhanced resident experience.

The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following: •management of customer contact through social media channels, secure messaging and chatbots •ad-hoc admini ....

The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following:, •management of customer contact through social media channels, secure messaging and chatbots, •ad-hoc admi ....

The quality standards required for this Call-Off Contract are IntelAgent is an Artificial Intelligence (AI) platform using chatbots and voice assistants to automate customer service processes. The aim is to use clever AI in order to innovate customer ....

Who we are? Anchor are the largest provider of specialist Housing and Care for older people in England. We are run "not-for-profit", with a strong balance sheet. We have over 1,700 sites in England including 120 Care homes. We provide 54,000 older pe ....

NTU wish to undertake a pre-procurement market engagement exercise before any possible procurement is started, to determine suitable Chatbot and LiveChat systems and capabilities. NTU has taken the strategic direction of becoming a digitally sophisti ....

Guinness is looking to replace its Customer Contact Centre capabilities and contract with a partner to provide a Managed Service. CCaaS services will include but not be limited to the below aspects:, •Omni channel capabilities, •Multiple, segment ....

Voice Assistants have emerged as one of the key aspects of this AI-driven customer service. The strong and growing interest in chatbots is driven by the promise of intelligent digital assistants always available to resolve customer requests cheaply, ....

We would like to implement Chatbots to streamline our processes and improve our customer experience across many facets of our organisation both internally and externally. Responses are therefore invited which cover the breadth of the Council needs as ....