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Wales West Utilities Ltd (WWU) requires a new and / or upgraded Customer Contact Centre Software. It is vitally important that WWU selects the right organisations to provide the exceptional level of performance that will be required to meet the chall ....

The Arts Council of Wales have a implemented SIP trunk/channels, Skype for business and Polycom handsets to replace end of life PBX/ISDN infrastructure.We are now in the position to procure a contact centre solution that meets our requirements and wi ....

Award of contract for contact centre solution through NHS SBS Framework

Contact centre software renewal for SIP telephony

Contact Centre software

Cantium Business Solutions (Cantium) is a Local Authority Trading Company (LATCo), whose ultimate parent company is Kent County Council (KCC). Cantium provides ICT Managed Services to its customers across the UK within the Education, Local Authority, ....

This is a Call Off Contract award notice for a Call Off Contract awarded under the Crown Commercial Services GCloud 12 agreement. This Call Off Contract is for three tenancies procured by SDS as the contracting authority, as follows: 1. EIS - this te ....

This Call Off Contract will provide software (8X8) that will support the Charity Commission's contact centre and includes scope to increase the number of agents. This Call Off Contract was awarded via Network Services 2 Framework.

The Council has awarded a contract for a Contact Centre Solution for BCP Council's Customer Services Unit., The contract starts on 27 December 2020 and ends on 26 December 2023 with the option to extend annually for a further two years. Therefore, if ....

Award notice