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The objectives for the project are to: • Review the range of options for the delivery of mystery shopping for the water sector and develop an approach for testing. • Test the mystery shopping approach on a specific issue or topic. • Assess the ....

The overarching objective of this research is to find out how the potential British Council customers perceive the British Council and its key competitors when exploring face-to-face (in-centre) English language learning options and contacting course ....

The Mails Sales Mystery shop programme is to improve customer experience with the mails sales conversation and help to identify and develop sales opportunities

Kent County Council (KCC) has a statutory duty as a Waste Disposal Authority (WDA) for the receipt and onward processing / disposal of Household Waste via its network of Household Waste Recycling Centres (HWRCs) across Kent. KCC therefore requires a ....

This work is being commissioned by ORR's Consumer Team. The Team is responsible for approving policies and monitoring compliance under passenger-facing licence conditions. As part of the response to COVID-19, the government requires operators of inte ....

Services in support of the National Adoption Recruitment Campaign

The provision of research to inform future policy questions about enforcement and improved communications/support

Urgent - NHS Test and Trace: Market Research Procurement

The Mystery Shopping project uses covert assessors (or 'mystery shoppers') who contact the National Careers Service and engage with the service through the telephone, face to face and web chat sessions each month. The assessors assess the quality and ....

Mystery Shopping at stations to inform ORR baseline compliance checks for accessibility, passenger information and delay compensation.