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HM Revenue and Customs (HMRC) invites suppliers from the Research Marketplace agreement (RM6018) to undertake research aimed at developing a clearer understanding of the reasons why some claimants of disability elements of tax credits do not advise H ....

This research aims to develop a clearer understanding of the reasons some parents do not inform HMRC of changes in their children's circumstances. Specifically, to understand the reasons why Child Benefit and tax credits customers may not do this, an ....

1.The High Risk Renewals (HRR) compliance intervention is a process designed by HMRC to check customers' tax credits claims to ensure they are accurate. Following a number of recommendations, changes have been made to deliver an enhanced customer exp ....

Assignment under the Market Research Framework MR130001. This qualitative research will look to explore responses to the new letter notifying customers that their tax credits debts are being transferred to DWP for recovery. In particular, it will see ....

HMRC Tax Credits Resource Account 2015-16

This qualitative research with tax credits customers will explore responses to potential high level Universal Credit migration journeys, considering tax credit customers reactions to the potential journeys, their understanding of what they may need t ....

The research would aim to better understand customer behaviours during the tax credits disputes and complaints process including any trigger points and customer support needs at different stages of the tax credits cycle from which we can develop futu ....

Assignment under the Market Research MR130001 Agreement Contract. Tax credits are administered by HM Revenue & Customs and were designed to provide financial incentives to work and to help children in low income families. There are two types of tax c ....

Market Research MR130001 Framework Agreement contract Tax credits are administered by HM Revenue & Customs and were designed to provide financial incentives to work and to help children in low income families. There are two types of tax credits – W ....

The research will inform the improvement of the current ‘stopping tax credits’ service, and will inform the development of further services designed to move larger volumes of tax credits customers to Universal Credit. It will help ensure that the ....