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Cambridgeshire County Council Customer Services Centre (CSC) currently uses a range of systems including Dynamics 365 CRM, Cirrus telephony solution and Q-max Workforce Management (WFM) system, Granicus online forms, as well as a numerous line of bus ....

The London Borough of Barnet is undertaking Pre-Market Engagement (PME) to gather insights and inform its procurement strategy for future provision of Information Technology (IT), Customer and Revenue and Benefits services. This exercise seeks feedba ....

​Management of servers, LAN, Wi-Fi, and virtual machines. ​Perimeter security using Firewalls and IPS. ​Endpoint device security. ​Monitoring and backup management ​Provision of certain hardware and software ​Regular security patching and ....

Wales and West Utilities (WWU) intend to establish an agreement for the provision of Contact Centre Communication Software. The required solution shall include the following features. • Enable WWU to maintain a call centre system to satisfy its lic ....

Cadder Housing Assocation require a reliable, resilient and performing ICT infrastructure to help support its strategic development over the next three years and to support their day to day business operations.

The Authority is exercising its option to extend its collaborative Dynamic Purchasing System (DPS) for Telephony And Communication Services for an additional 12 months until 27 March 2026. The DPS comprises of two lots: Lot 1 - Telephony and Communic ....

Urgent and Out of Hours Dental Clinical appointment slots - North West Sector, North East Sector, South Sector and Dental Telephony Services - Greater Manchester.

Including but not limited to: - Full review of contract spend to identify efficiencies and savings - Full review of budget to complete a cost optimisation exercise - linked to contract work, also focused on reducing/consolidating our applications and ....

The Clinical Assessment Service (CAS) provides a clinical telephony service to assist in the management of urgent care demand within the health and care system. Linked to the Integrated Urgent Care (IUC) programme, the service will provide a CAS as p ....