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AI Telephony Contact Centre Solution

Buyer : Nuneaton and Bedworth Borough Council

location icon North East+ 8 more
No of lots : 1
Tender Id : 512250527
Type of Contract : PIN
Published : 5th Dec 2025
Deadline : 19th Jan 2026
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Descriptions
NBBC is currently exploring the potential implementation of an AI-driven telephony contact centre solution to more effectively manage the volume of incoming calls to our resident-facing contact centres. The aim is to enhance the customer service expe ....
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Telephony Managed Service Contract

Buyer : Maritime and Coastguard Agency

location icon North West+ 12 more
No of lots : 1
Tender Id : 0406250208
Type of Contract : PIN
Published : 4th Jun 2025
Deadline : 4th Jun 2026
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Descriptions
The telephony platform underpins the MCA’s telephony capability as a whole directly provisioning HM Coastguard, corporate users and three contact centres.
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Published : 28th May 2025
Deadline : 28th May 2026
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Descriptions
Provision of maintenance and support for the Avaya telephony estate including existing IVR services
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Corporate, Mobile & Contact Centre Telephony Procurement - 26

Buyer : Liverpool City Council

location icon North West+ 12 more
No of lots : 1
Tender Id : 2205250079
Type of Contract : PIN
Published : 22nd May 2025
Deadline : 22nd May 2026
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Descriptions
The existing contracts for Contact Centre, Corporate & Mobile Telephony are currently due to expire in June, September & December 2025 respectively. Separate approvals are being sought by the relevant business areas to extend/vary each of the ....
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Managed Service telephony service

Buyer : BANK OF ENGLAND

location icon East of England+ 1 more
No of lots : 1
Tender Id : 2205250405
Type of Contract : PIN
Published : 22nd May 2025
Deadline : 22nd May 2026
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Descriptions
Managed Service telephony service, including contact centres, PBX, call recording, meeting room systems, and SIP trunking.
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Telephony Services

Buyer : NORTH WEST AMBULANCE SERVICE NHS TRUST

location icon North West
No of lots : 1
Tender Id : 2105250503
Type of Contract : PIN
Published : 21st May 2025
Deadline : 21st May 2026
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Descriptions
Unified Communications solution for the current core telephony platform
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Telephony & Customer Relationship Management (CRM) system for Cambridgeshire Cou ....

Buyer : Cambridgeshire County Council

location icon East of England
No of lots : 1
Tender Id : 1803250158
Type of Contract : PIN
Published : 18th Mar 2025
Deadline : 18th Mar 2026
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Descriptions
Cambridgeshire County Council Customer Services Centre (CSC) currently uses a range of systems including Dynamics 365 CRM, Cirrus telephony solution and Q-max Workforce Management (WFM) system, Granicus online forms, as well as a numerous line of bus ....
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Highways Communication System upgrade

Buyer : Bournemouth, Christchurch and Poole Council

location icon North East+ 8 more
No of lots : 1
Tender Id : 2111250267
Type of Contract : Tender
Published : 21st Nov 2025
Deadline : 22nd Dec 2025
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Descriptions
Bournemouth Christchurch and Poole Council (BCP) are seeking suppliers who can provide an updated Highways communications infrastructure to replace BCP's legacy system, currently based on telephony products. The system offered must be fully compatibl ....
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Provision of the Property Management Services and Business Services at the Busin ....

Buyer : Stevenage Borough Council

location icon East of England
No of lots : 1
Tender Id : 1807250332
Type of Contract : PIN
Published : 18th Jul 2025
Deadline : 18th Jul 2026
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Descriptions
This notice is for pre-market engagement and is not a request for tenders. Stevenage Borough Council plan to invite bidders to tender for the provision of the Property Management Services and Business Services at the Business Technology Centre (BTC) ....
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Provision of a Command and Control System

Buyer : The Police and Crime Commissioner for Nottinghamshire

location icon North East+ 8 more
No of lots : 1
Tender Id : 2606250325
Type of Contract : PIN
Published : 26th Jun 2025
Deadline : 26th Jun 2026
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Descriptions
It is the intention of The Police and Crime Commissioner for Nottinghamshire to procure a Command and Control solution. The scope of this project encompasses the Computer-Aided Dispatch (CAD) solution, Customer Relationship Management (CRM), and Inte ....

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