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Wakefield Council aims to enhance customer service through a new Contact Centre Solution integrated with Microsoft Teams Telephony. This will improve communication, streamline operations, and support our community's diverse needs, adapting to future ....

Next generation approach to an “Antenna to Operator” radio solution for His Majesty’s Coastguard leveraging digital/software defined radio capability. This would replace our current architecture which includes the following capabilities : Marin ....

TfGM are looking to procure a Cloud Video Management System (CMVS) product from an Original Equipment Manufacturer (OEM), to appoint a service provider who is an accredited integrator of the OEM to provide an outsourced CCTV service and would like fu ....

The Council is using the e-business portal known as the Chest. Participants of the preliminary market engagement exercise will need to register their details at the following link www.the-chest.org.uk . Once registered, participants will be emailed a ....

The Prisoner Integrated Communications Service (PICS) is to replace the current Prisoner Telephony Service (PTS) currently implemented across public prisons in England and Wales. The current PTS involves use of what are widely referred to as PIN phon ....

Cambridgeshire County Council Customer Services Centre (CSC) currently uses a range of systems including Dynamics 365 CRM, Cirrus telephony solution and Q-max Workforce Management (WFM) system, Granicus online forms, as well as a numerous line of bus ....

The London Borough of Barnet is undertaking Pre-Market Engagement (PME) to gather insights and inform its procurement strategy for future provision of Information Technology (IT), Customer and Revenue and Benefits services. This exercise seeks feedba ....

The Authority is exercising its option to extend its collaborative Dynamic Purchasing System (DPS) for Telephony And Communication Services for an additional 12 months until 27 March 2026. The DPS comprises of two lots: Lot 1 - Telephony and Communic ....

The purpose of this Prior Information Notice (PIN) is to update the original Prisoner Telephony Service Notice Published 24 August 2024

The purpose of this Prior Information Notice (PIN) is to inform the market of potential opportunities for the provision of future prisoner telephony services and the MoJ's intention to engage with potential suppliers through a market engagement event ....