Open Closing in a 10 months
Banking Automation - Managed Services & Supply of ATMs & Deposit Devices
Descriptions
A) ATM & Multi-Function Deposit (MFD) Managed Services
To support an existing ATM network (cash dispense notes only) of c.1,400 devices. The volume may increase by up to 500 devices (this is not guaranteed growth).
To support a range of MFDs (cash dispense notes only and deposit of notes and coins). Anticipated volumes are 400 devices by the start of 2028 which may increase by another 400 devices beyond 2028 (this is not guaranteed)
Options for a full turnkey solution for ATM and MFD will be explored throughout the process including ATM switching and driving services.
1. Provision of a managed services solution for ATMs to support both cash dispense and cash deposit including notes and coin for deposit.
2. The scope of the services will include:
a. Provision and management of a suitable and future proofed telecommunications infrastructure to support an ATM / Multi-Function Deposit (MFD) network.
b. Provision of a suitable software stack and ongoing software upgrades and maintenance to support ATMs and MFDs to include as a minimum the following services
i. Cash withdrawal (with and without receipt)
ii. Cash deposit - notes and coins.
iii. Balance enquiry / mini statements (scheme dependent) to screen or printed.
iv. Combined Balance and Cash transaction
v. PIN Management Services (PIN Change and Unlock to eligible cards).
vi. Welsh Language Functionality
vii. Text to Speech Functionality
viii. Multiple Language capability for Visa and Mastercard transactions
ix. Have onscreen marketing ad branding functionality for POL.
x. Contactless services
c. To deliver a solution that is future proofed and enables the introduction of other services including but not limited to, bill payment, staged transactions etc.
d. The software solution must comply with LINK, MasterCard, Visa and PCI regulations (to the extent that the latter's rules apply to the processing of cash transactions), including but not limited to support for Automatic Key Distribution (AKDS), accommodating the key exchange scheme required for each applicable hardware manufacturer (currently Hyosung and NCR) in the host environment.
e. Provision of a comprehensive hardware maintenance solution to support ATMs and MFDs. This may include differentiated service provisioning based on such criteria as transaction volumes, location etc.
f. Consumable provision e.g. receipt rolls
g. Training and training materials for Postmasters including but not limited to manuals, quick reference guides and videos.
h. Provision and management of a suitable monitoring and event management system.
i. Provision of a suitable helpdesk to support inbound queries received from Postmasters and POL employees and to proactively contact Postmasters to ensure that they undertake the required basic first line maintenance (FLM) and cash management tasks.
j. Cleaning services
k. IMAC services to include:
i. Device installations
ii. Device removals
iii. Device relocations
iv. Signage
v. Comprehensive turnkey service from initial survey to completion of all works (including but not limited to glazing, brickwork, and stonework), management of all contractors on site and provision of all required sign off and compliance paperwork.
l. Physical security solutions to prevent theft and fraud. Including but not limited to chains, anchoring solutions, locks, anti-cash and card trapping, anti-skimming solutions etc.
m. Account management services including the provision of a suitably qualified and experienced Account Director, provision of regular and ad hoc reports, adherence to and attendance at governance forums etc.
B) Supply of ATM and MFD hardware
To supply new ATMs for the Post Office network and for Banking Hubs. (cash dispense notes only) of up to 1,000. units This is not guaranteed growth
To supply new MFDs for the Post Office network and for Banking Hubs (cash and may require coin) of up to 500 units. This is not guaranteed growth.
Outright purchase and other financial models including leasing and for example shared costs and revenue / per click models may be considered.
1. The supply of ATM cash dispensing hardware - including internal free-standing devices (both front and rear servicing) and through the wall models.
2. The supply of MFD hardware for notes and coins including internal free-standing devices (both front and rear servicing) and through the wall models.
3. Where devices are capable of multi-function services these may include cash recycling.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
48000000 - Software package and information systems
44115800 - Building internal fittings
50331000 - Repair and maintenance services of telecommunications lines
66114000 - Financial leasing services
44111000 - Building materials
50312310 - Maintenance of data network equipment
90900000 - Cleaning and sanitation services
51300000 - Installation services of communications equipment
51500000 - Installation services of machinery and equipment
51600000 - Installation services of computers and office equipment
72000000 - IT services: consulting, software development, Internet and support
50312300 - Maintenance and repair of data network equipment
50334000 - Repair and maintenance services of line telephony and line telegraphy equipment
30123610 - Coin-sorting machines
66112000 - Deposit services
32560000 - Fibre-optic materials
50312320 - Repair of data network equipment
30231000 - Computer screens and consoles
44140000 - Products related to construction materials
44900000 - Stone for construction, limestone, gypsum and slate
50312610 - Maintenance of information technology equipment
30237000 - Parts, accessories and supplies for computers
30213000 - Personal computers
64200000 - Telecommunications services
44423400 - Signs and related items
90600000 - Cleaning and sanitation services in urban or rural areas, and related services
44190000 - Miscellaneous construction materials
30123630 - Coin-wrapping machines
30234000 - Storage media
66172000 - Financial transaction processing and clearing-house services
44115310 - Roller-type shutters
51100000 - Installation services of electrical and mechanical equipment
66180000 - Foreign exchange services
66152000 - Financial market regulatory services
44520000 - Locks, keys and hinges
30233000 - Media storage and reader devices
30236000 - Miscellaneous computer equipment
50312620 - Repair of information technology equipment
66115000 - International payment transfer services
30123600 - Coin-handling machines
50610000 - Repair and maintenance services of security equipment
44800000 - Paints, varnishes and mastics
44300000 - Cable, wire and related products
45000000 - Construction work
32580000 - Data equipment
50320000 - Repair and maintenance services of personal computers
32570000 - Communications equipment
32510000 - Wireless telecommunications system
50332000 - Telecommunications-infrastructure maintenance services
44200000 - Structural products
30123200 - Automatic cash dispensers
30123620 - Coin-counting machines
44421000 - Armoured or reinforced safes, strongboxes and doors
30232000 - Peripheral equipment
32520000 - Telecommunications cable and equipment
44112000 - Miscellaneous building structures
Keywords
ATM machines
cash withdrawal kiosk
banknote dispenser
financial self-service terminal
cashpoint device
coin sorter
coin counter
coin changer
cash handling unit
currency sorting machine
denomination sorter
automatic coin sorter
currency classification unit
metal coin sorter
coin tally machine
batch counting unit
change counter
coin accumulator
coin-count terminal
roll wrapping unit
coin roll former
automated coin winder
currency wrapping machine
PC
desktop PC
home computer
office computer
workstation PC
multi-core PC
computer screen
console panel
monitor display
workstation console
computing console
IT screen
peripheral device
external hardware
IT peripheral
desktop accessory
computer add-on
media reader
storage device
USB reader
card reader
media hub
storage media
backup medium
data storage medium
media backup
archive medium
computer accessory
computer gadget
device accessory
technical equipment
IT tool
computer parts
PC accessories
IT peripherals
computer hardware supplies
device spare parts
wireless telecom system
cordless telecom network
WLAN system
RF communication system
wireless infrastructure
telecommunications cables
fiber-optic cables
copper telecom cables
cable infrastructure
telecom hardware
network cabling components
fibre-optic materials
optical fibre
glass fibre
fibre-optic components
fibre-optic supplies
communications equipment
network devices
radio comms equipment
data equipment
computing hardware
data processing equipment
IT equipment
server and storage hardware
building materials
masonry materials
brick blocks
construction panels
building goods
prefab structures
modular construction units
site structures
temporary shelters
building frameworks
roller-type shutters
rolling shutters
security shutters
window roller blinds
building internal fittings
internal fixtures
curtain rails
garment rails
interior building gadgets
construction-related products
auxiliary building supplies
construction system components
miscellaneous construction materials
general building supplies
assorted structural components
varied construction hardware
mixed site materials
structural steel products
load-bearing beams
structural components
framework materials
construction steel
cables
wires
wire products
electrical cables
wiring materials
conductors
cable assemblies
wiring accessories
wiring supplies
cable systems
armoured safes
reinforced doors
security safes
strongboxes
fireproof doors
vault doors
reinforced chests
secure storage
vault safe doors
high-security safes
signs
metal signs
warning signs
street signs
shop signs
signage panels
safety signage
reflective signs
display signs
directional signage
locks
keys and hinges
door locks
mechanical locks
hinge fittings
security hardware
padlocks
barrel locks
key blanks
hinge bolts
paints
varnishes
mastics
coatings
finishing products
construction paints
protective coatings
decorating materials
surface finishes
industrial coatings
stone for construction
building stone
limestone
gypsum stone
slate
dimension stone
building slabs
cladding stone
architectural stone
masonry stone
construction work
building construction
civil engineering
infrastructure projects
site construction
building sites
structural work
construction services
renovation work
public works
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
switch replacement
router diagnostics
LAN cable testing
network rack servicing
network interface repair
firewall hardware check
patch panel maintenance
data centre cabling service
network traffic analyzer hardware fix
WAN link calibration
firmware update
network uplink check
switch port cleaning
VLAN reconfiguration
NAS health check
network redundancy test
cable jumper replacement
port speed validation
rack airflow check
network topology audit
port circuit repair
SFP module replacement
switch blinking lamp fix
router OS reinstall
network adapter board swap
firewall appliance reboot fix
interface module repair
corrupted config restore
stack cable replacement
uplink module fix
UPS battery calibration
server fan replacement
network switch check
RAID rebuild test
SAN volume health check
rack PDU inspection
hardware diagnostics
firmware patch apply
storage expansion setup
equipment labeling
hardware replacement
motherboard solder repair
PSU swap
RAID controller fix
NIC board replacement
server memory repair
firmware recovery
hardware fault diagnosis
system board swap
equipment refurbishment
PC diagnostic service
motherboard repair
hard drive clone
RAM upgrade installation
power supply swap
cooling system clean
software reinstall service
virus removal
backup configuration
cable joint repair
line fault tracing
connector replacement
underground cable servicing
splice restoration
signal quality test
copper wire replacement
fiber optic repair
pole line tightening
line insulation check
tower inspection
base station servicing
fiber backbone check
microwave link alignment
node cooling check
power backup test
mast re-galvanization
shelter HVAC service
infrastructure cabling test
backup generator check
PSTN line diagnostics
telegraph line overhaul
circuit board repair
copper wire splice fixing
terminal block maintenance
signal path calibration
line isolation test
junction box servicing
public telephone repair
legacy telegraph gear restoration
alarm system diagnostics
CCTV camera repair
access control unit maintenance
biometric reader calibration
motion sensor adjustment
intercom system servicing
perimeter fence gate tune-up
panic button repair
vault door mechanism check
security console reboot
motor install
pump mounting
HVAC system setup
switchgear commissioning
conveyor belt installation
generator wiring
control panel fitting
security system mount
compressor foundation alignment
electrical panel mount
communication system installation
data network device fitting
telecom hardware setup
signal routing unit mounting
intercom integration
VoIP system installation
wireless comms device fitting
broadband terminal setup
satellite comms system installation
fiber-optic transceiver mounting
equipment installation
industrial systems setup
plant machinery fitting
equipment commissioning
assembly service
machinery positioning
operational machinery setup
mechanical installation services
heavy equipment integration
assembly infrastructure services
computer station setup
office hardware installation
PC workstation mounting
printer integration
copier system installation
multifunction device fitting
desktop computer deployment
office network hardware installation
peripheral equipment mounting
workstation unit setup
data transmission service
voice communication provision
telecom network operations
broadband connectivity service
telecom infrastructure management
IP telephony provision
leased line service
telecom carrier operations
network voice/data service
telecom traffic routing
savings accounts
term deposits
fixed deposits
demand deposits
interest-bearing accounts
deposit facility services
customer deposit management
retail savings solutions
deposit account administration
safe deposit services
lease financing
equipment leasing
asset lease
capital leasing
operating lease
finance lease
leasing agreements
leased asset financing
business equipment lease
vehicle leasing
cross-border payments
remittance services
global money transfer
foreign currency transactions
international fund transfer
overseas payments
SWIFT transfers
international wire services
global payment solutions
foreign remittances
market regulation
financial oversight services
compliance monitoring
regulatory enforcement
market supervision
securities compliance
trading regulation
exchange regulation
market rules enforcement
regulatory market services
transaction processing
payment clearing
trade settlement
central clearinghouse
payment processing services
financial transaction clearing
clearing operations
back‑office settlement
automated clearing
clearing system management
currency exchange
forex trading
foreign exchange dealing
currency conversion
FX services
forex brokerage
exchange rate services
currency trading services
international currency exchange
FX operations
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
urban sanitation
rural cleaning services
public hygiene
community area cleaning
civic sanitation programmes
environmental cleaning
public area maintenance
waste pick-up
zone disinfection
locality sanitation
facility cleaning and sanitization
industrial hygiene services
professional cleaning solutions
disinfection and sterilization
janitorial services
deep cleaning operations
sanitation contract services
hygiene compliance-cleaning
office and building cleaning
environmental sanitation services
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
