Open Closing in a 11 months

Banking Automation - Managed Services & Supply of ATMs & Deposit Devices

Descriptions

A) ATM & Multi-Function Deposit (MFD) Managed Services

To support an existing ATM network (cash dispense notes only) of c.1,400 devices. The volume may increase by up to 500 devices (this is not guaranteed growth).

To support a range of MFDs (cash dispense notes only and deposit of notes and coins). Anticipated volumes are 400 devices by the start of 2028 which may increase by another 400 devices beyond 2028 (this is not guaranteed)

Options for a full turnkey solution for ATM and MFD will be explored throughout the process including ATM switching and driving services.

1. Provision of a managed services solution for ATMs to support both cash dispense and cash deposit including notes and coin for deposit.

2. The scope of the services will include:

a. Provision and management of a suitable and future proofed telecommunications infrastructure to support an ATM / Multi-Function Deposit (MFD) network.

b. Provision of a suitable software stack and ongoing software upgrades and maintenance to support ATMs and MFDs to include as a minimum the following services

i. Cash withdrawal (with and without receipt)

ii. Cash deposit - notes and coins.

iii. Balance enquiry / mini statements (scheme dependent) to screen or printed.

iv. Combined Balance and Cash transaction

v. PIN Management Services (PIN Change and Unlock to eligible cards).

vi. Welsh Language Functionality

vii. Text to Speech Functionality

viii. Multiple Language capability for Visa and Mastercard transactions

ix. Have onscreen marketing ad branding functionality for POL.

x. Contactless services

c. To deliver a solution that is future proofed and enables the introduction of other services including but not limited to, bill payment, staged transactions etc.

d. The software solution must comply with LINK, MasterCard, Visa and PCI regulations (to the extent that the latter's rules apply to the processing of cash transactions), including but not limited to support for Automatic Key Distribution (AKDS), accommodating the key exchange scheme required for each applicable hardware manufacturer (currently Hyosung and NCR) in the host environment.

e. Provision of a comprehensive hardware maintenance solution to support ATMs and MFDs. This may include differentiated service provisioning based on such criteria as transaction volumes, location etc.

f. Consumable provision e.g. receipt rolls

g. Training and training materials for Postmasters including but not limited to manuals, quick reference guides and videos.

h. Provision and management of a suitable monitoring and event management system.

i. Provision of a suitable helpdesk to support inbound queries received from Postmasters and POL employees and to proactively contact Postmasters to ensure that they undertake the required basic first line maintenance (FLM) and cash management tasks.

j. Cleaning services

k. IMAC services to include:

i. Device installations

ii. Device removals

iii. Device relocations

iv. Signage

v. Comprehensive turnkey service from initial survey to completion of all works (including but not limited to glazing, brickwork, and stonework), management of all contractors on site and provision of all required sign off and compliance paperwork.

l. Physical security solutions to prevent theft and fraud. Including but not limited to chains, anchoring solutions, locks, anti-cash and card trapping, anti-skimming solutions etc.

m. Account management services including the provision of a suitably qualified and experienced Account Director, provision of regular and ad hoc reports, adherence to and attendance at governance forums etc.

B) Supply of ATM and MFD hardware

To supply new ATMs for the Post Office network and for Banking Hubs. (cash dispense notes only) of up to 1,000. units This is not guaranteed growth

To supply new MFDs for the Post Office network and for Banking Hubs (cash and may require coin) of up to 500 units. This is not guaranteed growth.

Outright purchase and other financial models including leasing and for example shared costs and revenue / per click models may be considered.

1. The supply of ATM cash dispensing hardware - including internal free-standing devices (both front and rear servicing) and through the wall models.

2. The supply of MFD hardware for notes and coins including internal free-standing devices (both front and rear servicing) and through the wall models.

3. Where devices are capable of multi-function services these may include cash recycling.

Timeline

Pretender :

Not Identified

Published Date :

15th Jul 2025 21 days ago

Deadline :

15th Jul 2026 in a 11 months

Contract Start :

14th Sep 2026

Contract End :

14th Sep 2031

CPV Codes

48000000 - Software package and information systems

44115800 - Building internal fittings

50331000 - Repair and maintenance services of telecommunications lines

66114000 - Financial leasing services

44111000 - Building materials

50312310 - Maintenance of data network equipment

90900000 - Cleaning and sanitation services

51300000 - Installation services of communications equipment

51500000 - Installation services of machinery and equipment

51600000 - Installation services of computers and office equipment

72000000 - IT services: consulting, software development, Internet and support

50312300 - Maintenance and repair of data network equipment

50334000 - Repair and maintenance services of line telephony and line telegraphy equipment

30123610 - Coin-sorting machines

66112000 - Deposit services

32560000 - Fibre-optic materials

50312320 - Repair of data network equipment

30231000 - Computer screens and consoles

44140000 - Products related to construction materials

44900000 - Stone for construction, limestone, gypsum and slate

50312610 - Maintenance of information technology equipment

30237000 - Parts, accessories and supplies for computers

30213000 - Personal computers

64200000 - Telecommunications services

44423400 - Signs and related items

90600000 - Cleaning and sanitation services in urban or rural areas, and related services

44190000 - Miscellaneous construction materials

30123630 - Coin-wrapping machines

30234000 - Storage media

66172000 - Financial transaction processing and clearing-house services

44115310 - Roller-type shutters

51100000 - Installation services of electrical and mechanical equipment

66180000 - Foreign exchange services

66152000 - Financial market regulatory services

44520000 - Locks, keys and hinges

30233000 - Media storage and reader devices

30236000 - Miscellaneous computer equipment

50312620 - Repair of information technology equipment

66115000 - International payment transfer services

30123600 - Coin-handling machines

50610000 - Repair and maintenance services of security equipment

44800000 - Paints, varnishes and mastics

44300000 - Cable, wire and related products

45000000 - Construction work

32580000 - Data equipment

50320000 - Repair and maintenance services of personal computers

32570000 - Communications equipment

32510000 - Wireless telecommunications system

50332000 - Telecommunications-infrastructure maintenance services

44200000 - Structural products

30123200 - Automatic cash dispensers

30123620 - Coin-counting machines

44421000 - Armoured or reinforced safes, strongboxes and doors

30232000 - Peripheral equipment

32520000 - Telecommunications cable and equipment

44112000 - Miscellaneous building structures

Keywords

ATM machines

cash withdrawal kiosk

banknote dispenser

financial self-service terminal

cashpoint device

coin sorter

coin counter

coin changer

cash handling unit

currency sorting machine

denomination sorter

automatic coin sorter

currency classification unit

metal coin sorter

coin tally machine

batch counting unit

change counter

coin accumulator

coin-count terminal

roll wrapping unit

coin roll former

automated coin winder

currency wrapping machine

PC

desktop PC

home computer

office computer

workstation PC

multi-core PC

computer screen

console panel

monitor display

workstation console

computing console

IT screen

peripheral device

external hardware

IT peripheral

desktop accessory

computer add-on

media reader

storage device

USB reader

card reader

media hub

storage media

backup medium

data storage medium

media backup

archive medium

computer accessory

computer gadget

device accessory

technical equipment

IT tool

computer parts

PC accessories

IT peripherals

computer hardware supplies

device spare parts

wireless telecom system

cordless telecom network

WLAN system

RF communication system

wireless infrastructure

telecommunications cables

fiber-optic cables

copper telecom cables

cable infrastructure

telecom hardware

network cabling components

fibre-optic materials

optical fibre

glass fibre

fibre-optic components

fibre-optic supplies

communications equipment

network devices

radio comms equipment

data equipment

computing hardware

data processing equipment

IT equipment

server and storage hardware

building materials

masonry materials

brick blocks

construction panels

building goods

prefab structures

modular construction units

site structures

temporary shelters

building frameworks

roller-type shutters

rolling shutters

security shutters

window roller blinds

building internal fittings

internal fixtures

curtain rails

garment rails

interior building gadgets

construction-related products

auxiliary building supplies

construction system components

miscellaneous construction materials

general building supplies

assorted structural components

varied construction hardware

mixed site materials

structural steel products

load-bearing beams

structural components

framework materials

construction steel

cables

wires

wire products

electrical cables

wiring materials

conductors

cable assemblies

wiring accessories

wiring supplies

cable systems :contentReference[oaicite:7]{index=7}

armoured safes

reinforced doors

security safes

strongboxes

fireproof doors

vault doors

reinforced chests

secure storage

vault safe doors

high-security safes

signs

metal signs

warning signs

street signs

shop signs

signage panels

safety signage

reflective signs

display signs

directional signage

locks

keys and hinges

door locks

mechanical locks

hinge fittings

security hardware

padlocks

barrel locks

key blanks

hinge bolts

paints

varnishes

mastics

coatings

finishing products

construction paints

protective coatings

decorating materials

surface finishes

industrial coatings

stone for construction

building stone

limestone

gypsum stone

slate

dimension stone

building slabs

cladding stone

architectural stone

masonry stone

construction work

building construction

civil engineering

infrastructure projects

site construction

building sites

structural work

construction services

renovation work

public works

software package and information systems

application software

IT systems

enterprise software

packaged applications

digital solutions

switch replacement

router diagnostics

LAN cable testing

network rack servicing

network interface repair

firewall hardware check

patch panel maintenance

data centre cabling service

network traffic analyzer hardware fix

WAN link calibration

firmware update

network uplink check

switch port cleaning

VLAN reconfiguration

NAS health check

network redundancy test

cable jumper replacement

port speed validation

rack airflow check

network topology audit

port circuit repair

SFP module replacement

switch blinking lamp fix

router OS reinstall

network adapter board swap

firewall appliance reboot fix

interface module repair

corrupted config restore

stack cable replacement

uplink module fix

UPS battery calibration

server fan replacement

network switch check

RAID rebuild test

SAN volume health check

rack PDU inspection

hardware diagnostics

firmware patch apply

storage expansion setup

equipment labeling

hardware replacement

motherboard solder repair

PSU swap

RAID controller fix

NIC board replacement

server memory repair

firmware recovery

hardware fault diagnosis

system board swap

equipment refurbishment

PC diagnostic service

motherboard repair

hard drive clone

RAM upgrade installation

power supply swap

cooling system clean

software reinstall service

virus removal

backup configuration

cable joint repair

line fault tracing

connector replacement

underground cable servicing

splice restoration

signal quality test

copper wire replacement

fiber optic repair

pole line tightening

line insulation check

tower inspection

base station servicing

fiber backbone check

microwave link alignment

node cooling check

power backup test

mast re-galvanization

shelter HVAC service

infrastructure cabling test

backup generator check

PSTN line diagnostics

telegraph line overhaul

circuit board repair

copper wire splice fixing

terminal block maintenance

signal path calibration

line isolation test

junction box servicing

public telephone repair

legacy telegraph gear restoration

alarm system diagnostics

CCTV camera repair

access control unit maintenance

biometric reader calibration

motion sensor adjustment

intercom system servicing

perimeter fence gate tune-up

panic button repair

vault door mechanism check

security console reboot

motor install

pump mounting

HVAC system setup

switchgear commissioning

conveyor belt installation

generator wiring

control panel fitting

security system mount

compressor foundation alignment

electrical panel mount :contentReference[oaicite:10]{index=10}

communication system installation

data network device fitting

telecom hardware setup

signal routing unit mounting

intercom integration

VoIP system installation

wireless comms device fitting

broadband terminal setup

satellite comms system installation

fiber-optic transceiver mounting

equipment installation

industrial systems setup

plant machinery fitting

equipment commissioning

assembly service

machinery positioning

operational machinery setup

mechanical installation services

heavy equipment integration

assembly infrastructure services

computer station setup

office hardware installation

PC workstation mounting

printer integration

copier system installation

multifunction device fitting

desktop computer deployment

office network hardware installation

peripheral equipment mounting

workstation unit setup

data transmission service

voice communication provision

telecom network operations

broadband connectivity service

telecom infrastructure management

IP telephony provision

leased line service

telecom carrier operations

network voice/data service

telecom traffic routing

savings accounts

term deposits

fixed deposits

demand deposits

interest-bearing accounts

deposit facility services

customer deposit management

retail savings solutions

deposit account administration

safe deposit services

lease financing

equipment leasing

asset lease

capital leasing

operating lease

finance lease

leasing agreements

leased asset financing

business equipment lease

vehicle leasing

cross-border payments

remittance services

global money transfer

foreign currency transactions

international fund transfer

overseas payments

SWIFT transfers

international wire services

global payment solutions

foreign remittances

market regulation

financial oversight services

compliance monitoring

regulatory enforcement

market supervision

securities compliance

trading regulation

exchange regulation

market rules enforcement

regulatory market services

transaction processing

payment clearing

trade settlement

central clearinghouse

payment processing services

financial transaction clearing

clearing operations

back‑office settlement

automated clearing

clearing system management

currency exchange

forex trading

foreign exchange dealing

currency conversion

FX services

forex brokerage

exchange rate services

currency trading services

international currency exchange

FX operations

IT consulting

software development

web services

network support

system integration

IT infrastructure management

digital transformation

cloud services

cybersecurity support

application maintenance

helpdesk services

technical support

software customization

IT outsourcing

urban sanitation

rural cleaning services

public hygiene

community area cleaning

civic sanitation programmes

environmental cleaning

public area maintenance

waste pick-up

zone disinfection

locality sanitation

facility cleaning and sanitization

industrial hygiene services

professional cleaning solutions

disinfection and sterilization

janitorial services

deep cleaning operations

sanitation contract services

hygiene compliance-cleaning

office and building cleaning

environmental sanitation services

Tender Lot Details

2 Tender Lots

Let’s Get you Started ✍

Get to see all tender details more briefly

Already have an account ?

Workflows

Status :

Open

Assign to :

Tender Progress :

0%

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors