Awarded
Customer Contact Centre Services
Descriptions
The contracting entity procured a framework agreement contract for the delivery of contact centre services. The framework is a sole supplier framework.It is proposed that the contract will include the following, and any associated and related services:customer service:• metering;• billing;• payments;• industry;• Priority Services Register (PSR).Sales:• new customers;• renewals;• save, retention and win-back.It is currently envisaged that the service will be for residential customers.All activity will initiate as inbound, although outbound calling may be needed to subsequently resolve certain matters.
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Possible Competitors
1 Possible Competitors
