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DHSC: OHID: National Breast Feeding Helpline 2026
Descriptions
We are intending to re-procure for a provider to deliver the National Breastfeeding Helpline, which provides breastfeeding information, guidance and applicable support via a 24-hour helpline for families across the UK. The Department of Health and Social Care will be running a market engagement event on Wednesday 17th September at 10am.
If you would like to register your interest to attend the market engagement event for this procurement, please email Matt Land (CCSInbox@dhsc.gov.uk) by 5pm on Monday 15th September 2025.
Please note that due to annual leave, potential providers may not receive an acknowledgement of their email registering interest in the event until Friday 5th September 2025.
Potential providers are requested to nominate a maximum of three (3) individuals to attend the market engagement event.
For the avoidance of doubt, this is not a call for competition and DHSC are under no obligation to proceed with any formal procurement procedure. The market engagement exercise is being used as an opportunity to gather feedback to better understand market capabilities, refine the procurement strategy, and encourage supplier engagement.
Amend Reference.
C358258
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Keywords
user support ticketing
multi-tier helpdesk
remote IT support
technical troubleshooting interface
issue resolution workflow
service request handling
24/7 user assistance
incident logging system
support team coordination
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
career guidance
educational advice
mentoring services
professional direction
life-stage guidance
academic counselling
vocational orientation
guidance workshops
trainee mentoring
school-to-work coaching
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
