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Future of Patient Feedback : A Roadmap For Measurement, Insight and Improvement
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Descriptions
In line with the 10YHP three shifts, Quality Strategy, and evolving digital capabilities, we are seeking approval to spend £400,000 in financial year 25/26 to commission work to scope and design a future state and possible implementation road map for the system wide collection, analysis and presentation of feedback from people using the NHS. The programme ‘Future of patient feedback: a roadmap for measurement and improvement’ will set out options for the design of a sustainable and holistic insight system, with ambitions of enabling utility of experience data in different forms, freeing up capacity to make improvements to quality, and to ensure that we are measuring what matters through easily navigable and inclusive feedback routes. The programme will explore digital capabilities offered by the NHS App and FDP to allow optimal capture and utility of care experiences.
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CPV Codes
79315000 - Social research services
Keywords
social research
social behavior analysis
social data collection
societal trend analysis
social impact assessment
community research
ethnographic research
sociological study services
social attitudes surveying
qualitative field studies
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