Closed
Out of Hours Call Handling Service
Descriptions
Abri is seeking a dedicated provider to support our out-of-hours service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs serious incidents and tenancy-related emergencies.
Our goal is to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.
Timeline
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Tender Regions
CPV Codes
79510000 - Telephone-answering services
64214200 - Telephone switchboard services
79512000 - Call centre
32551400 - Telephone network
79511000 - Telephone operator services
Keywords
telephone network
PSTN
voice network
telecom network
phone infrastructure
call routing control
operator panel management
business switchboard operation
PBX console service
call center interface
internal call routing
telephone exchange handling
live operator system
telecom switchboard platform
inbound call routing
telephone-answering services
call answering
incoming call handling
message taking
switchboard services
receptionist answering
phone support
hotline management
call screening services
call center answering
telephone operator services
switchboard operations
call routing
telephony operator
PBX handling
manual telephone assistance
operator-managed calls
telephony relay
call transfer services
phone shift operations
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
Tender Lot Details
2 Tender Lots
Workflows
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Buyer Information
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Possible Competitors
1 Possible Competitors
