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Out of Hours Call Handling Service
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Descriptions
Abri is seeking a dedicated provider to support our out-of-hours service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs serious incidents and tenancy-related emergencies. Our goal is to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.
Timeline
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Tender Regions
CPV Codes
79510000 - Telephone-answering services
64214200 - Telephone switchboard services
79512000 - Call centre
32551400 - Telephone network
79511000 - Telephone operator services
Keywords
PSTN
CRM calls
telecom network
voice network
call routing
phone support
telephony relay
call answering
PBX handling
message taking
inbound call routing
inbound/outbound calls
telephony operator
call transfer services
multi-channel support
switchboard services
helpdesk call centre
call center interface
telephone network
receptionist answering
live operator system
internal call routing
incoming call handling
call routing control
call handling services
call queue management
telemarketing operations
phone infrastructure
operator-managed calls
switchboard operations
call center answering
call screening services
call centre services
phone shift operations
hotline management
PBX console service
operator panel management
telephone-answering services
manual telephone assistance
customer contact management
telephone exchange handling
telephone operator services
telecom switchboard platform
contact centre operations
business switchboard operation
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
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