Awarded
Quantitative Research Services
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Descriptions
NS&I are looking for a provider of Quantitative Research Services. The contract is call-off in nature as the service is used on an 'as and when' basis. Having a call-off contract helps to build up the research agencies' understanding of NS&I as well as the relationship over time. This helps improves efficiency of the working arrangement. The contract covers two of our ongoing quantitative research projects; the Quarterly Customer Relationship Survey and the Bi-annual Financial Adviser Satisfaction Survey. The contract also covers the majority of the ad hoc quantitative research that we may need. This includes surveys (predominantly online and phone, where needed mobile, postal and face-to-face) and advanced analytics (for example key driver analysis, maxdiff, conjoint). The range of topics covered depends on the business needs at the time. Examples of projects include: x Establishing and quantifying savings behaviours and mindsets x Capturing the incidence and nature of vulnerability and digital exclusion in the customer base x Measuring the drivers of brand trust, and unpicking the opportunities to build brand trust Most of the research is among consumers (customers and non-customer savers) and financial advisers. When conducting research among NS&I customers we usually provide customer lists to the agency. This contract will amalgamate the current Quantitative Research Services contract which is expiring a thte end of August with the separate Behavioural Science contract which is used to add a behavioural science lens to our research, giving us a deeper insight into human behaviour and decision making. As part of this new quantitative contract, we would be looking for a supplier to: •Add a behavioural science lens when designing research (such as screener and questionnaire design) •Add a behavioural science lens when analysis research (for example applying models such as ISM, COM-B or analysis techniques such as Bayesian Belief Networks) •Provide access to quantitative behavioural science research tools (such as eye-tracking, implicit association testing, behavioural modelling)
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Tender Regions
CPV Codes
79311200 - Survey conduction services
79311210 - Telephone survey services
79311300 - Survey analysis services
79311100 - Survey design services
79311400 - Economic research services
79315000 - Social research services
Keywords
data modeling
CATI services
social research
survey planning
sampling design
survey analysis
study design
econometric research
socio-economic analysis
social behavior analysis
results evaluation
macro-economic analysis
telephone polling
data collection services
remote survey conduction
social data collection
outbound survey calls
survey instrument design
telephone surveys
quantitative analysis
societal trend analysis
telephonic polling
fieldwork management
survey methodology
instrument testing
economic study services
survey design services
survey tool creation
social impact assessment
community research
economic forecasting
ethnographic research
survey conduction
economic consultancy
survey data analytics
data interpretation
questionnaire structure
economic impact studies
survey coordination
primary data collection
economic research
field survey execution
respondent data processing
sociological study services
survey findings synthesis
analysis of survey outcomes
phone-based data collection
in-person survey operations
economic policy assessment
statistical survey reporting
quantitative field surveys
questionnaire development
social attitudes surveying
empirical research support
policy economic evaluation
qualitative field studies
opinion polling via phone
structured telephone interviews
phone questionnaire execution
questionnaire implementation
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