Support services for individuals with multiple and complex needs

Descriptions

The term 'Complex Needs' describes persistent and interrelated health and/or social care needs which impact an individual's life and ability to function in society. These may include homelessness, drug and/or alcohol dependency, offending, poor mental health, domestic violence and physical health needs. Southend wishes to shape the re-design and re-procurement of these services. These services focus on providing wrap around and link worker support, bringing together key agencies and linking the individual into relevant support to meet their needs. These services operate on both a residential and outreach basis and include: The Severe and Multiple Disadvantage Service - comprised of two elements: 1. Intensive wrapround support delivered to residents of a 9-bed hostel, with additional outreach and link worker provision 2. Intensive Housing support element which is a separate team providing intensive wrap around support for up to 35 residents who have a history of rough sleeping/ are at risk of rough sleeping, and who have been housed in NSAP and other properties across Southend, with a focus on tenancy sustainment. Transitional and Supported Housing for Offenders, Ex offenders or those at risk of offending: High intensity support based in accommodation aimed at supporting people to develop the skills necessary to manage a tenancy and address their individual vulnerabilities. The eventual aim is to enable each resident to sustain a tenancy of their own within either the private sector or social housing sector The potential total contract value dependent on model is ~£6m over a period of 10 years

Edited to add details of the Market Engagement event on Friday 30th May 2025 at 10.30am. If you would like to attend, please register your interest my emailing southenddaat@southend.gov.uk with confirmation of the name, position, email address and contact details of each attendee/s.

Engagement

A market engagement questionnaire will be issued in the first instance, aiming to support the design of the model of the new service Following a period of analysis of responses it is likely further market engagement activity will take place, either a face to face or a teams meeting where the model will be outlined. Please email for a copy of the questionnaire and express an interest in attending any follow up events