Closed
Tender for the Establishment and Management of Water Industry Consumer Panels in England and Wales
Descriptions
CCW intends to appoint one or more suppliers to establish and manage 16 independent water consumer panels across England and Wales in accordance with the Water (Special Measures) Act 2025. These panels will consist of domestic water and wastewater consumers. They will be used to provide regular feedback on the performance of water companies and other issues of concern to domestic water industry consumers such as value for money, billing, environmental concerns and support for vulnerable domestic consumers. This procurement will establish a reliable and flexible mechanism for capturing lived customer experience in conformity with CCW's statutory obligations under the Water Industry Act 1991 as amended by the Water Act 2003. The successful supplier will be required to: Recruit and manage panel members from diverse demographic and geographical backgrounds Design and facilitate customer engagement activities which will primarily be through surveys but may evolve to focus groups, interviews, workshops and surveys Run accountability sessions (and the necessary briefing for consumers ahead of these sessions) Analyse and report findings in a format that drives the necessary changes that water companies need to implement leading to better outcomes for water consumers Work collaboratively with CCW to ensure high-quality, independent and ethical engagement practices are followed Deliver outputs on a specified regular basis in accordance with a defined program of engagement throughout the term of the contract.
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Tender Regions
CPV Codes
79310000 - Market research services
73000000 - Research and development services and related consultancy services
Keywords
R&D services
innovation consultancy
feasibility studies
technology development
scientific advisory
experimental design
product innovation
applied research
industrial consultancy
development support
market research services
consumer research
product testing
focus groups
market segmentation studies
brand research
competitive analysis
market surveys
consumer insights
market trend analysis
community support services
social welfare provision
personal care services
public engagement programs
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
