Consumer Council for Water tenders

Tender to obtain a dedicated external resource focused on answering all CCW incoming calls, providing first level advice and support for Water Consumers, reviewing and imputing data into CCW CRM system. Maintaining a quality, customer centric, servic ....

On 11 July 2024, the Secretary of State announced that 'consumers will gain new powers to hold water company bosses to account through powerful new customer panels. customers will have the power to summon board members and hold water executives ....

On 11 July 2024, the Secretary of State announced that 'consumers will gain new powers to hold water company bosses to account through powerful new customer panels. customers will have the power to summon board members and hold water executives ....

The supplier is required to undertake research with customers and consumers of water and sewerage companies in England and Wales to establish: -what holding water companies and their executives to account for the delivery of everyday services means t ....

There will be two elements to the customer research: -Quantitative research with a representative sample of household water customers to: understand the prevalence of difficulties in being able to afford to pay water bills and associated behaviours a ....

There will be two elements to the customer research: -Quantitative research with a representative sample of household water customers to: understand the prevalence of difficulties in being able to afford to pay water bills and associated behaviours a ....

CCW run an annual satisfaction survey of all of our employees as part of our ongoing commitment to creating and maintaining a positive working environment for everyone at CCW. The purpose of this survey is to measure satisfaction and engagement on a ....

The supplier will conduct surveys to find out what water customers think about the Draft Determinations (DDs) which are due to be published by Ofwat in June 2024. The research will identify: -How acceptable or unacceptable the proposed DD service lev ....

CCW wishes to appoint a market research agency to conduct our biennial survey of business customers in England and Wales, Testing the Waters. This is a CATI survey of businesses in England and Wales, where they are asked their views on, and experienc ....

We would like to understand what types of visual messages (negative, positive, in between) resonate better with people, and could lead to action to encourage people to save water.