Closed

Outsourced Contact Centre Renewal

Descriptions

Tender to obtain a dedicated external resource focused on answering all CCW incoming calls, providing first level advice and support for Water Consumers, reviewing and imputing data into CCW CRM system. Maintaining a quality, customer centric, service to water customers as if it was provided in-house.

Timeline

Published Date :

13th Sep 2024 5 months ago

Deadline :

18th Oct 2024 4 months ago

Contract Start :

1st Feb 2025

Contract End :

31st Jan 2029

Tender Regions

North East North West Yorkshire and The Humber East Midlands West Midlands East of England London South East South West Wales

CPV Codes

80511000 - Staff training services

65100000 - Water distribution and related services

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Workflows

Status :

Closed

Assign to :

Tender Progress :

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

020044-2024.pdf

Buyer Information

Name :

The City of Liverpool College

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors