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Outsourced Contact Centre Renewal
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Descriptions
Tender to obtain a dedicated external resource focused on answering all CCW incoming calls, providing first level advice and support for Water Consumers, reviewing and imputing data into CCW CRM system. Maintaining a quality, customer centric, service to water customers as if it was provided in-house.
Timeline
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Tender Regions
CPV Codes
80511000 - Staff training services
65100000 - Water distribution and related services
Keywords
HR training
staff upskilling
internal workshops
workforce development
employee training
drinking water delivery
in-house training
pressure zone management
water main upkeep
water network monitoring
utility water operations
personnel education
municipal water supply
clean water provisioning
on-the-job training
organizational training
potable water network maintenance
hydrant operation service
pipeline water distribution
corporate skill development
Workflows
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Details
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Buyer Information
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