Closed

Outsourced Contact Centre Renewal

Descriptions

Tender to obtain a dedicated external resource focused on answering all CCW incoming calls, providing first level advice and support for Water Consumers, reviewing and imputing data into CCW CRM system. Maintaining a quality, customer centric, servic ....see more

Timeline

Published Date :

13th Sep 2024 Tomorrow

Deadline :

8th Jun 2026 in 25 days

Contract Start :

1st Feb 2025

Contract End :

31st Jan 2029

Tender Regions

East Midlands East of England London North East North West South East South West Wales West Midlands Yorkshire and The Humber

CPV Codes

80511000 - Staff training services

65100000 - Water distribution and related services

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Workflows

Status :

Closed

Procedure :

N/A

Suitable for SME :

N/A

Nationwide :

N/A

Assign to :

Tender Progress :

Details

Notice Type :

N/A

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

Consumer Council for Water

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk