Awarded
Transcription and Recording Services
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Descriptions
The GPhC have procured the provision of Transcription and Recording services. This Contract has been awarded to 1 Tenderer(s)/Service Provider(s); and scope of services include:
o Audio Recording
1. Supply of Loggers -throughout the United Kingdom- to attend and record in-person 'Fitness to Practise' hearings.
2. Provision and storage of high-quality audio recordings, enabling the production of verbatim transcriptions using current technologies.
3. Application of appropriate, effective and consistent audio recording(s) labelling/indexing practices.
o Transcription
1. Provision of verbatim 'Fitness to Practise' hearing transcripts.
2. Secure email provision of complete transcripts on 'standard' request - within 10 working days.
3. Secure email provision of complete transcripts on 'urgent' request - within 5 working days.
4. Secure email provision of complete transcripts on 'expedited' request - within 3 working days.
o Data Security and Information Governance
1. Compliance with the Data Protection Act 2018 and General Data Protection Regulation (GDPR), including registration with the Information Commissioner's Office (ICO).
2. ISO 15489 and BS 10012 accreditations, or appropriate Records Management policies and procedures in place, which are compliant with ISO 15489 and BS 10012 standards.
3. ISO 27001 accreditation, or appropriate Information Security policies and procedures in place, which are compliant with ISO 27001 standards.
4. Data processed within the United Kingdom, or another Country/Territory recognised by the United Kingdom Government as having equivalent levels of Data Protection.
5. Application of appropriate and effective measures/processes/procedures/systems to ensure all Agents, including but not limited to Loggers, Transcriptionists and Transcribers:
i. respect confidentiality of Hearings.
ii. provide secure and safe production, storage and transport of transcripts and recordings.
o Communication
1. Application of an efficient and intuitive booking and cancellation system.
2. Application of an efficient invoicing system.
o Account Management and Management Information (MI)
1. Provision of accurate management information/reports on demand, for but not limited to:
i. usage.
ii. expenditure.
Timeline
Pretender :
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Tender Regions
CPV Codes
75231100 - Law-courts-related administrative services
32342450 - Voice recorders
79996100 - Records management
72317000 - Data storage services
72318000 - Data transmission services
32353000 - Sound recordings
Keywords
IT data vault
digital storage
document control
record policy
speech recorders
audio recordings
offsite storage
records auditing
voice recorders
recorded audio
data archiving
audio media
sound recordings
file management
compliance archiving
retention scheduling
record classification
cloud data storage
handheld voice recorders
secure data transfer
real time data relay
audio note recorders
encrypted data stream
data transmission
live data broadcasting
dictation recorders
records lifecycle
legal filing services
data relay solutions
WAN data transport
packet forwarding
electronic backup
sound archive media
telemetry services
digital voice recorders
database preservation
phonographic recordings
hosted storage systems
case file processing
secure file retention
judicial clerical support
administrative justice coordination
document retrieval systems
long-term data safekeeping
physical and electronic records
court registry management
court documentation handling
fiber optic data delivery
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
Status :
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Details
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