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UK1 - Pipeline Notice for Support and Maintenance of GOTHIC APS and MCPS
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Descriptions
The requirement is for two and a half years of contract cover beginning on 1 Apr 2026, with up to two optional extension periods, up to a total of four and a half years for provision of ongoing software licencing, software maintenance and repair services, and for bespoke software and applications that make up the GOTHIC Aeronautical Production and Mercator Cartographic Productions System (MCPS). The support service is to cover maintenance of the respective systems, ongoing modifications and upgrades to the Gothic APS and MCPS code. Optional on site engineering support is required on a call-off by day basis for training (development and delivery) and software enhancements. The procurement is also to cover a support desk service for logging and managing service requests for assistance with the licensed software and to resolve faults, and is to include support in resolving suspected defects and application support. The estimated contract value is for the maximum contract duration of four and a half years, including all optional call-off items.
Timeline
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Tender Regions
CPV Codes
72261000 - Software support services
72250000 - System and support services
Keywords
SLA management
tech assistance packages
user inquiry handling
software troubleshooting
full-cycle IT support
managed systems support
IT support framework
user support coverage
bug ticket processing
license management support
infrastructure maintenance
version patching services
end-to-end system services
long-term software upkeep
feature request coordination
integrated system operations
reactive and proactive IT services
Tender Lot Details & Award Criteria
1 Tender Lots
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