HMRC tenders

HMRC requires a replacement best of breed Transcription, Analytics and Quality Management Service to undertake detailed analysis of all calls received by HMRC and, in due course, analysis on data from other digital interactions such as webchat, to an ....

HMRC have procured a Transcription, Voice Analytics & Quality Management Services which will integrate with current telephony partners and the existing HMRC telephony estate. The competition was ran via Open Procedure,

UK Tobacco Track & Trace system comprising a Data Repository , gateway to the Data Repository Information, any NI Protocol changes & UK Issuer service.

UK Tobacco Track & Trace system comprising a Data Repository, gateway to the Data Repository Information, any NI Protocol changes & UK Issuer Service.

SMS, Voice and Messaging services.

HMRC requires Transcription, Voice Analytics & Quality Management Services that integrates with current telephony partners Odigo and Nuance. The current telephony service has 30k configured users, 9k concurrent users who handle 30m calls per year. Th ....

The authority has identified a requirement for the provision of payment initiation and account information services in order to enable our customers to pay us by bank transfer using a secure, simple and efficient process as currently, our bank transf ....

Customs software and community systemDeclaration management systemContact centre solutionTrader registration systemTraining services.

HMRC is the UK’s tax, payments and customs authority. We collect the money that pays for the UK’s public services. Our strategic objectives to help us achieve this, and become a world-class organisation, are:, •Maximise Revenues and bear down o ....

Provision of a Trader Support Service for Northern Ireland to enable businesses to meet requirements pertaining to the Northern Ireland Protocol.