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To track and understand levels of satisfaction with complaints handling on a range of criteria across the main providers* of fixed landline, fixed broadband, mobile and Pay TV services among those who have contacted their provider with a complaint in ....

The overall aim of the passenger complaints satisfaction survey is to compile information about customers' experiences of TOCs' complaints handling arrangements, in particular how satisfied they were with the TOC's performance in relation to both the ....

Professional Award in Complaints Handling & Investigation BTEC Level 5 for the staff in Investigator roles in the Fitness to Practise Department. Commenced 23/08/2021 till 26/10/2021

The Consumer Council have a contract with Entegraty for 14 licenses to Sage CRM and for maintenance and support.

The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.

The purpose of this research is to consider whether aspects of our current guidance on complaints handling procedures continue to reflect best practice, so that the requirements we place on train companies keep pace with the latest developments and c ....

To have a suitably qualified organisation to carry out regular independent reviews of its handling of customer complaints.

The GMC is inviting quotes for an independent customer complaints review service. The independent review service would have the responsibility of reviewing the effectiveness of our complaints handling via an annual audit and report. We would require ....

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