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HMRC is seeking an implementation partner and CCaaS software vendor to support development of a CCaaS solution to replace its current legacy services. This update marks the next step in the programme, the formal launch of the procurement. Key Informa ....

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This project is for a single partner to provide data centre infrastructure services (DCIS). The scope of the contract covers services needed to support NRIL’s data centre infrastructure hosted within data centers, LAN/Edge compute rooms and Clo ....

The provision (implementation and ongoing support) of Contact Centre Software solution, potentially to include Workforce Management capabilities. A 5+ year contract is currently desired with an estimated value of approximately £2.5 million.

Resource augmentation contract for contact centre service for student application and payment management

The Legal Aid Agency (“LAA”) is inviting Tenders for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS). The DSCC service manages the lo ....

Dorset Council is planning to procure a new Contract for operation of Household Recycling Centres, Waste Transfer Stations and Associated Services. The Contract is due to commence in August 2026 for a proposed period of up to 12 years. Dorset Council ....

Contact Centre Services for DBS

The UK is a signatory to the international Cospas-Sarsat programme and provides a full ground segment and Mission Control Centre (MCC) capability through His Majesty’s Coastguard (HMCG), monitoring for, processing and acting upon alerts received vi ....

The Council is using the e-business portal known as the Chest. Participants of the preliminary market engagement exercise will need to register their details at the following link www.the-chest.org.uk . Once registered, participants will be emailed a ....