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Outsourcing of Superfast Cymru Enquiries

Buyer : Welsh Government

location icon Wales
tag icon N/A
No of lots : N/A
Tender Id : 0905160179
Type of Contract : PIN
Published : 9th May 2016
Deadline : N/A
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Descriptions

From June 2016 an external provider is needed to deliver customer services enquiry support for the Superfast Cymru project and Access Broadband Cymru (ABC) team.As far as possible all Superfast Cymru enquiries will be handled by the external provider ....

Awarded

NGO Guardian and Enquiries Management System

Buyer : Care Quality Commission

location icon North East+ 8 more
tag icon £517.01K
No of lots : N/A
Tender Id : 2001250072
Published : 20th Jan 2025

Descriptions

This is a Contract Award Notice. The Care Quality Commission (CQC) on behalf of National Guardian Office (NGO) requires a new enquiries/case management solution (based on MS Dynamics 365) to fulfil four main business functions: 1. Log and Process Day ....

Awarded

Gecko Engage-managing Open Day bookings, Clearing enquiries, and B2B enquiries.

Buyer : UNIVERSITY OF DERBY

location icon East Midlands+ 14 more
tag icon £36K
No of lots : N/A
Tender Id : 0411240012
Published : 4th Nov 2024

Descriptions

managing Open Day bookings, Clearing enquiries, and B2B enquiries.

Awarded

Complaints and Members Enquiries Solution

Buyer : LONDON BOROUGH OF NEWHAM

location icon London
tag icon N/A
No of lots : N/A
Tender Id : 2210240094
Published : 22nd Oct 2024

Descriptions

Complaints and Members Enquiries Solution - Delivery partner capable of customising and developing the CRM platform required by Newham

Awarded

Civica iCasework Member's Enquiries Case Management System

Buyer : london borough of islington

location icon UK
tag icon N/A
No of lots : N/A
Tender Id : 2406240016
Published : 24th Jun 2024

Descriptions

The council requires a SaaS case-management application to administer enquiries residents make to their respective member. One solution was sourced through the G-cloud 13 framework, using search criteria from the service's requirements: Civica iCasew ....

Awarded

Dispute Support - Enhanced Enquiries Service

Buyer : housing ombudsman

location icon Scotland+ 15 more
tag icon N/A
No of lots : N/A
Tender Id : 1305240167
Published : 13th May 2024

Descriptions

The Housing Ombudsman Service will be leveraging this procurement under the Crown Commercial Service - Outsourced Contact Centre and Business Services under the following Lots: Lot 1 - Contact Centre. The Invitation to Tender will be published only t ....

Awarded

Public enquiries call handling contingency service

Buyer : ofqual

location icon West Midlands
tag icon N/A
No of lots : N/A
Tender Id : 0908230029
Published : 9th Aug 2023

Descriptions

A call-off contract to assist with public enquiries. during periods of high call volumes

Awarded

Awarded contract - Resource to support legal enquiries project

Buyer : financial ombudsman service

location icon London
tag icon N/A
No of lots : N/A
Tender Id : 1907230001
Published : 19th Jul 2023

Descriptions

Awarded contract - Resource to support legal enquiries project.

Awarded

Provision of Public Enquiries Line and Switch board Service

Buyer : crown commercial service

location icon UK
tag icon N/A
No of lots : N/A
Tender Id : 1301230058
Published : 13th Jan 2023

Descriptions

Provision and operation of a comprehensive Public Enquiries Call Handling and Switchboard Service to receive and direct enquiries from members of the public.

Awarded

DHSC: Correspondence and public enquiries: Web form service (FY22-23)

Buyer : department of health & social care

location icon England
tag icon N/A
No of lots : N/A
Tender Id : 2811220211
Published : 28th Nov 2022

Descriptions

DHSC's digital service for members of the public to contact the Department, using GOV.UK

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