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Awarded

VoIP Telephone Services

Buyer : The Cambridge Housing Society Limited

location icon North West+ 14 more
No of lots : N/A
Tender Id : 1612250177
Published : 16th Dec 2025
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Descriptions
CHS requires a digital telephone system to replace its existing system.The system needs to be scalable and predominantly softphone working across a number of locations.Further details are included in the PQQ document.
Awarded
Published : 24th Nov 2022
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Descriptions
The Ombudsman is inviting tenders for the provision of Telephony and call centre services tailored to the needs of the office.The focus of the service will be to provide a telephony service that:•is easy to navigate for PSOW service users who call ....
Awarded
Published : 10th Dec 2020
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Descriptions
Southend-on-Sea Borough Council (the Council) wish to standardise the end user compute (EUC) technology estate for its mobile workforce and the increased number of home workers. The output required is a statement of the cost to provide the requested ....
Closed

Telephony - Single Unified Contact Centre Solution

Buyer : Yorkshire Housing Limited

location icon UK
No of lots : N/A
Tender Id : 1508230000
Type of Contract : PIN
Published : 15th Aug 2023
Deadline : 24th Aug 2023
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Descriptions
At Yorkshire Housing (YH), our business strategy is our roadmap into the future and is driven by our ambition to be customer obsessed. To provide homes and places to be proud of. We want to be Pre-emptive to shift dealing with issues before they happ ....
Closed

DWP Digital Channels Contact Centre (DC3)

Buyer : DEPARTMENT FOR WORK AND PENSIONS

location icon North West+ 9 more
No of lots : N/A
Tender Id : 1107230112
Type of Contract : PIN
Published : 11th Jul 2023
Deadline : 4th Aug 2023
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Descriptions
DC3 will provide enhanced capabilities including softphone inbound and outbound calls, Work Force Optimisation (WFO), webchat, Intelligent Voice Routing (IVR), advisor skills-based call routing, call recording and call transcription. It will be cloud ....
Closed

DWP Digital Channels Contact Centre (DC3)

Buyer : DEPARTMENT FOR WORK AND PENSIONS

location icon North West+ 12 more
No of lots : N/A
Tender Id : 1107230002
Type of Contract : PIN
Published : 11th Jul 2023
Deadline : 11th Jul 2024
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Descriptions
DWP's existing contact centre is the largest across all UK government departments and is one of the largest contact centres in Europe, with more than 33,000 advisors (c.17,000 concurrent) in circa 200 locations. The current contact centre platform is ....
Closed

Telephony/Unified Communications Solution

Buyer : Mid Devon District Council

location icon England
No of lots : N/A
Tender Id : 0112210261
Type of Contract : Framework
Published : 1st Dec 2021
Deadline : 4th Jan 2022
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Descriptions
Over the last 20 months' Mid Devon District Council (MDDC) has faced significant challenges due to the Covid19 pandemic. The Council has been faced with 1.radically changing our service delivery model 2.balancing shifting customer and staff expectati ....
Closed

Cloud Contact Centre

Buyer : United Lincolnshire Hospitals NHS Trust

location icon East Midlands
No of lots : N/A
Tender Id : 0607210382
Type of Contract : PIN
Published : 6th Jul 2021
Deadline : 1st Nov 2021
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Descriptions
Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable ....
Closed

Cloud Contact Centre

Buyer : Lincolnshire Partnership NHS Foundation Trust

location icon East Midlands
No of lots : N/A
Tender Id : 0607210480
Type of Contract : PIN
Published : 6th Jul 2021
Deadline : 1st Nov 2021
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Descriptions
Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable ....
Closed

Cloud Contact Centre

Buyer : Lincolnshire Partnership NHS Foundation Trust

location icon East Midlands
No of lots : N/A
Tender Id : 0607210572
Type of Contract : Tender
Published : 6th Jul 2021
Deadline : 9th Aug 2021
View Details
Descriptions
Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable ....

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