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22/011 - 22/011 - Provision of Customer Experience Measurement and Insight Programme

Descriptions

Gas Networks Ireland (GNI) intends to put a framework in place for relation to the provision of Customer Experience Measurement and Insight for GNI.The services will cover activities related to provision of a Customer Experience Measurement and Insights Programme in respect of its domestic, business, key stakeholders that support or are part of our customer interactions and emerging customers across the Republic of Ireland, Northern Ireland and Scottish markets

Timeline

Published Date :

13th May 2022 3 years ago

Deadline :

27th May 2022 3 years ago

Contract Start :

N/A

Contract End :

N/A

Tender Regions

Keywords

market research services

consumer research

product testing

focus groups

market segmentation studies

brand research

competitive analysis

market surveys

consumer insights

market trend analysis

survey services

questionnaire design

sample surveys

opinion surveys

data collection

field surveys

online surveys

telephone surveys

survey implementation

survey data gathering

survey design services

questionnaire development

survey methodology

sampling design

survey instrument design

survey planning

study design

questionnaire structure

survey tool creation

instrument testing

CATI services

phone-based data collection

telephonic polling

structured telephone interviews

remote survey conduction

phone questionnaire execution

outbound survey calls

opinion polling via phone

telephone polling

survey analysis

data interpretation

survey data analytics

statistical survey reporting

quantitative analysis

results evaluation

survey findings synthesis

data modeling

respondent data processing

analysis of survey outcomes

customer services

client support

consumer assistance

helpdesk services

service desk

customer interaction

service experience management

client relations

after-sales support

customer care

customer survey services

customer feedback surveys

satisfaction survey design

survey execution

opinion polling

client questionnaires

consumer survey analysis

customer insight gathering

satisfaction metrics

feedback collection

customer satisfaction survey

client satisfaction measurement

CSAT surveys

satisfaction benchmarking

post‑service evaluation

satisfaction index

consumer satisfaction polling

customer experience feedback

satisfaction assessment

customer-care services

customer support

proactive support

issue resolution

after-sales care

account management

service follow-up

care coordination

relationship maintenance

service recovery

Tender Lot Details

2 Tender Lots

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Workflows

Status :

Closed

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Tender Progress :

0%

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors