Closed
22/011 - 22/011 - Provision of Customer Experience Measurement and Insight Programme
Descriptions
Gas Networks Ireland (GNI) intends to put a framework in place for relation to the provision of Customer Experience Measurement and Insight for GNI.The services will cover activities related to provision of a Customer Experience Measurement and Insights Programme in respect of its domestic, business, key stakeholders that support or are part of our customer interactions and emerging customers across the Republic of Ireland, Northern Ireland and Scottish markets
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
79310000 - Market research services
79342310 - Customer survey services
79342311 - Customer satisfaction survey
79311000 - Survey services
79342320 - Customer-care services
79311210 - Telephone survey services
79311300 - Survey analysis services
79342300 - Customer services
79311100 - Survey design services
Keywords
market research services
consumer research
product testing
focus groups
market segmentation studies
brand research
competitive analysis
market surveys
consumer insights
market trend analysis
survey services
questionnaire design
sample surveys
opinion surveys
data collection
field surveys
online surveys
telephone surveys
survey implementation
survey data gathering
survey design services
questionnaire development
survey methodology
sampling design
survey instrument design
survey planning
study design
questionnaire structure
survey tool creation
instrument testing
CATI services
phone-based data collection
telephonic polling
structured telephone interviews
remote survey conduction
phone questionnaire execution
outbound survey calls
opinion polling via phone
telephone polling
survey analysis
data interpretation
survey data analytics
statistical survey reporting
quantitative analysis
results evaluation
survey findings synthesis
data modeling
respondent data processing
analysis of survey outcomes
customer services
client support
consumer assistance
helpdesk services
service desk
customer interaction
service experience management
client relations
after-sales support
customer care
customer survey services
customer feedback surveys
satisfaction survey design
survey execution
opinion polling
client questionnaires
consumer survey analysis
customer insight gathering
satisfaction metrics
feedback collection
customer satisfaction survey
client satisfaction measurement
CSAT surveys
satisfaction benchmarking
post‑service evaluation
satisfaction index
consumer satisfaction polling
customer experience feedback
satisfaction assessment
customer-care services
customer support
proactive support
issue resolution
after-sales care
account management
service follow-up
care coordination
relationship maintenance
service recovery
Tender Lot Details
2 Tender Lots
Workflows
Status :
Procedure :
Suitable for SME :
Nationwide :
Assign to :
Tender Progress :
Details
Notice Type :
Tender Identifier :
Tenderbase ID :
Low Value :
High Value :
Buyer Information
Name :
Procurement contact
Name :
Phone :
Email :
Possible Competitors
1 Possible Competitors
