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22/011 - 22/011 - Provision of Customer Experience Measurement and Insight Programme
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Descriptions
Gas Networks Ireland (GNI) intends to put a framework in place for relation to the provision of Customer Experience Measurement and Insight for GNI.The services will cover activities related to provision of a Customer Experience Measurement and Insights Programme in respect of its domestic, business, key stakeholders that support or are part of our customer interactions and emerging customers across the Republic of Ireland, Northern Ireland and Scottish markets
Timeline
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Tender Regions
CPV Codes
79310000 - Market research services
79342310 - Customer survey services
79342311 - Customer satisfaction survey
79311000 - Survey services
79342320 - Customer-care services
79311210 - Telephone survey services
79311300 - Survey analysis services
79342300 - Customer services
79311100 - Survey design services
Keywords
data modeling
customer care
opinion polling
data collection
focus groups
survey execution
opinion surveys
CATI services
issue resolution
client support
survey planning
sampling design
online surveys
survey analysis
brand research
product testing
study design
survey services
client relations
market surveys
sample surveys
customer support
CSAT surveys
service recovery
service desk
after-sales care
field surveys
post service evaluation
survey implementation
results evaluation
telephone polling
customer interaction
consumer survey analysis
remote survey conduction
outbound survey calls
telephone surveys
survey instrument design
quantitative analysis
questionnaire design
telephonic polling
survey methodology
market trend analysis
satisfaction assessment
instrument testing
customer-care services
satisfaction metrics
care coordination
relationship maintenance
survey design services
survey data gathering
customer survey services
survey tool creation
consumer research
competitive analysis
client questionnaires
help desk services
feedback collection
market research services
survey data analytics
data interpretation
proactive support
consumer assistance
questionnaire structure
account management
service follow-up
after-sales support
consumer insights
satisfaction index
customer services
respondent data processing
customer insight gathering
customer experience feedback
survey findings synthesis
satisfaction survey design
analysis of survey outcomes
phone-based data collection
statistical survey reporting
questionnaire development
customer satisfaction survey
satisfaction benchmarking
client satisfaction measurement
customer feedback surveys
consumer satisfaction polling
opinion polling via phone
market segmentation studies
structured telephone interviews
service experience management
phone questionnaire execution
Tender Lot Details & Award Criteria
1 Tender Lots
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