Awarded
Analytics and Quality Management
Descriptions
HMRC requires a replacement best of breed Transcription, Analytics and Quality Management Service to undertake detailed analysis of all calls received by HMRC and, in due course, analysis on data from other digital interactions such as webchat, to analyse how it interacts with its customers. The service will need to integrate with HMRC's current telephony services, which sit within an Odigo platform, with Nuance call steering and voice recordings stored on HMRC's cloud infrastructure.
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Keywords
voice recognition
speech-to-text modules
acoustic model tuning
voice command integration
speaker identification
noise-cancellation interface
real-time transcription APIs
language model adaptation
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
