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Business Support Helpline
Descriptions
UK Shared Business Services Ltd. (UKSBS) on behalf of the Department for Business, Energy and Industrial Strategy (BEIS) are considering procuring a range of business support services for primarily Small and Medium Enterprises (SMEs) in England, consisting of the following:A multi-channel business support service through which businesses can access bespoke advice (this will include advice via telephone and digital channels including webchat, e-mail and social media, but not face-to-face support).A database (“Knowledge Bank”) of business support schemes and advice in England to support service delivery, service delivery by partners, and content for online business support tools.The services are an integral part of the Government’s vision for business support as set out in the Industrial Strategy (www.gov.uk/government/publications/industrial-strategy-building-a-britain-fit-for-the-future, p90).This PIN is being issued in order to undertake a market consultation exercise.
Timeline
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Tender Regions
CPV Codes
72253000 - Help-desk and support services
79400000 - Business and management consultancy and related services
79512000 - Call centre
71316000 - Telecommunication consultancy services
79410000 - Business and management consultancy services
79900000 - Miscellaneous business and business-related services
75130000 - Supporting services for the government
79342300 - Customer services
75100000 - Administration services
79411000 - General management consultancy services
Keywords
customer care
CRM calls
office support
client support
client relations
service desk
inbound/outbound calls
public sector logistics
telecom policy advisory
top-level consultancy
executive consulting
24/7 user assistance
customer interaction
business facilitation
multi-channel support
management advisory
helpdesk call centre
leadership advisory
corporate consulting
public office operations
process optimization
state agency support
business consultancy
service request handling
bureaucratic services
institutional oversight
interagency coordination
operational improvement
management services
misc business services
operational services
organizational strategy
help desk services
civic support programs
institutional assistance
executive coaching
government management
call handling services
call queue management
management consultancy
telemarketing operations
multi-tier helpdesk
consultancy engagement
consumer assistance
user support ticketing
call centre services
incident logging system
remote IT support
telecom consultancy
after-sales support
management support
customer services
business performance consultancy
professional consulting services
civil sector coordination
technical troubleshooting interface
business strategy support
administrative framework implementation
corporate governance advisory
telecom infrastructure design services
customer contact management
miscellaneous corporate services
broadband planning consultancy
regulatory administration
support team coordination
state process facilitation
network planning advisory
government infrastructure support
ad hoc business assistance
non-specialized business services
management process review
business advisory services
professional service diversity
policy enforcement services
network optimization consulting
regulatory implementation support
strategic management advice
issue resolution workflow
telecommunications strategy services
corporate strategy consulting
government workflow services
general management consultancy
administrative aid services
administrative resource provision
service experience management
communications systems consulting
general corporate support
organizational development
wireless systems advisory
administrative governance
contact centre operations
communications tech consultancy
Workflows
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