Closed
Business Support Helpline
Descriptions
UK Shared Business Services Ltd. (UKSBS) on behalf of the Department for Business, Energy and Industrial Strategy (BEIS) are considering procuring a range of business support services for primarily Small and Medium Enterprises (SMEs) in England, consisting of the following:A multi-channel business support service through which businesses can access bespoke advice (this will include advice via telephone and digital channels including webchat, e-mail and social media, but not face-to-face support).A database (“Knowledge Bank”) of business support schemes and advice in England to support service delivery, service delivery by partners, and content for online business support tools.The services are an integral part of the Government’s vision for business support as set out in the Industrial Strategy (www.gov.uk/government/publications/industrial-strategy-building-a-britain-fit-for-the-future, p90).This PIN is being issued in order to undertake a market consultation exercise.
Timeline
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Tender Regions
CPV Codes
72253000 - Help-desk and support services
79400000 - Business and management consultancy and related services
79512000 - Call centre
71316000 - Telecommunication consultancy services
79410000 - Business and management consultancy services
79900000 - Miscellaneous business and business-related services
75130000 - Supporting services for the government
79342300 - Customer services
75100000 - Administration services
79411000 - General management consultancy services
Keywords
telecom consultancy
network planning advisory
communications systems consulting
telecom infrastructure design services
network optimization consulting
telecom policy advisory
telecommunications strategy services
broadband planning consultancy
wireless systems advisory
communications tech consultancy
user support ticketing
multi-tier helpdesk
remote IT support
technical troubleshooting interface
issue resolution workflow
service request handling
24/7 user assistance
incident logging system
support team coordination
government management
public office operations
administrative governance
civil sector coordination
institutional oversight
bureaucratic services
state agency support
administrative framework implementation
regulatory administration
policy enforcement services
government infrastructure support
public sector logistics
administrative aid services
interagency coordination
civic support programs
institutional assistance
regulatory implementation support
state process facilitation
government workflow services
administrative resource provision
customer services
client support
consumer assistance
helpdesk services
service desk
customer interaction
service experience management
client relations
after-sales support
customer care
business consultancy
management advisory
organizational strategy
corporate consulting
management services
process optimization
operational improvement
professional consulting services
management consultancy
business advisory services
corporate strategy consulting
executive coaching
organizational development
management support
consultancy engagement
business performance consultancy
general management consultancy
strategic management advice
leadership advisory
executive consulting
business strategy support
top-level consultancy
management process review
corporate governance advisory
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
misc business services
general corporate support
operational services
business facilitation
ad hoc business assistance
office support
professional service diversity
miscellaneous corporate services
non-specialized business services
Tender Lot Details
2 Tender Lots
Workflows
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Buyer Information
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Possible Competitors
1 Possible Competitors
