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CFT for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (ESBS)
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Descriptions
Education Shared Business Services ESBS is now seeking proposals from qualified tenderers for the supply, installation, configuration, and support of a Customer Support Software and Ticketing System. ESBS currently has five business units Higher Educ ....see more
Timeline
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CPV Codes
72253000 - Help-desk and support services
72260000 - Software-related services
48445000 - Customer Relation Management software package
72268000 - Software supply services
Keywords
software sales
CRM platform
lead nurturing tool
24/7 user assistance
user manual creation
IT application supply
client interaction log
service request handling
integration planning
version upgrade support
software distribution
multi-tier helpdesk
training and onboarding
licensed software supply
off-the-shelf software
deployment assistance
customer dashboard UI
user support ticketing
incident logging system
sales pipeline tracker
remote IT support
software licensing
technical troubleshooting interface
packaged software delivery
support team coordination
software lifecycle guidance
commercial software solutions
tech writing and documentation
customer feedback analyzer
enterprise software provision
opportunity management system
issue resolution workflow
marketing automation suite
digital software products
platform migration services
contact segmentation tool
customer profiling engine
Tender Lot Details & Award Criteria
1 Tender Lots
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Possible bidding competitors
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