Closed
CLOSED - Telephony Contact Centre System Replacement - South Norfolk District Council & Broadland District Council
Descriptions
You are invited to tender for the provision, maintenance and support of our contact centre telephone system for South Norfolk Council and Broadland District Council ("The Councils) Procurement Ref: 165/SN/22. The tender will be in the form of a further competition in accordance with Crown Commercial Service's (CCS) procurement framework RM3808 Lot 4. The contract will be awarded in accordance with the framework documentation.
Timeline
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Tender Regions
CPV Codes
79512000 - Call centre
79511000 - Telephone operator services
Keywords
telephone operator services
switchboard operations
call routing
telephony operator
PBX handling
manual telephone assistance
operator-managed calls
telephony relay
call transfer services
phone shift operations
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
Tender Lot Details
2 Tender Lots
Workflows
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Details
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Buyer Information
Procurement contact
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Possible Competitors
1 Possible Competitors
