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CLOSED - Telephony Contact Centre System Replacement - South Norfolk District Council & Broadland District Council
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Descriptions
You are invited to tender for the provision, maintenance and support of our contact centre telephone system for South Norfolk Council and Broadland District Council ("The Councils) Procurement Ref: 165/SN/22. The tender will be in the form of a further competition in accordance with Crown Commercial Service's (CCS) procurement framework RM3808 Lot 4. The contract will be awarded in accordance with the framework documentation.
Timeline
Published Date :
Deadline :
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Tender Regions
CPV Codes
79512000 - Call centre
79511000 - Telephone operator services
Keywords
CRM calls
call routing
telephony relay
PBX handling
inbound/outbound calls
telephony operator
call transfer services
multi-channel support
helpdesk call centre
call handling services
call queue management
telemarketing operations
operator-managed calls
switchboard operations
call centre services
phone shift operations
manual telephone assistance
customer contact management
telephone operator services
contact centre operations
Workflows
Status :
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Suitable for SME :
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Details
Notice Type :
