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Cloud Unified Communications Solution (UCaaS)
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Descriptions
Southway's current Cisco HCS Telephony, Contact Centre, Enghouse Call Recording, Wallboard, and Call Reporting systems are due for renewal. The objective of this procurement is to identify a supplier of a Cloud provided, device agnostic Telephony, Omni-Channel Contact Centre, Call Recording, Wallboard, Call Reporting solution that is fully integrated with Southway's Office 365 platform which is licensed on Microsoft 365 E3. The replacement solution needs to support a minimum number of 235 users including 30 Contact Centre Staff but must be scalable by 20% at the same unit cost. The proposed solution needs to be delivered by the 1st October 2022 ready for go live no later than the 31st October 2022. NOTE: Value of the Procurement is unknown at this stage.
Timeline
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Tender Regions
CPV Codes
64200000 - Telecommunications services
Keywords
IP telephony provision
leased line service
telecom traffic routing
telecom carrier operations
data transmission service
telecom network operations
telecom infrastructure management
broadband connectivity service
network voice/data service
voice communication provision
Workflows
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