Awarded
Contact Centre as a Service
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Descriptions
This contract will ensure the continuation of the contact centre as a service to support MaPS in achieving its strategic objectives, particularly customer engagement. It enables MaPS to centrally manage phone, webchat, email and social media, includi ....see more
Timeline
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Tender Regions
CPV Codes
48333000 - Contact management software package
Keywords
interaction history tool
client database manager
email integration tool
address book software
lead tracking system
CRM light interface
contact tagging engine
relationship mapping software
duplicate detection module
contact import/export utility
Workflows
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Details
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Buyer Information
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