Awarded
Covid 19 Business Support Centre
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Descriptions
Support services required to field, manage and provide detailed information to individuals and businesses from Tees Valley in the wake of the Covid-19 Pandemic. Considering a large increase of government information, guidelines and funding support to relay; expert logistical and personnel support was required to fulfil the demand of the region's businesses.
Timeline
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Tender Regions
CPV Codes
79512000 - Call centre
Keywords
CRM calls
inbound/outbound calls
multi-channel support
helpdesk call centre
call handling services
call queue management
telemarketing operations
call centre services
customer contact management
contact centre operations
Workflows
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