Awarded
Customer Insight / Customer Satisfaction Surveys
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Descriptions
Leeds Federated currently works with an external contractor to produce high level customer satisfaction scores. Currently, the scores are derived from 150 randomly selected telephone interviews each quarter. A rolling dataset of a minimum 600 cases i ....see more
Timeline
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Tender Regions
CPV Codes
79342311 - Customer satisfaction survey
Keywords
CSAT surveys
post service evaluation
satisfaction assessment
satisfaction index
customer experience feedback
customer satisfaction survey
satisfaction benchmarking
client satisfaction measurement
consumer satisfaction polling
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