Closed
Customer Research Framework
Request tender documents
Save your time. You just request and we will send you the available documents.
Request for bid service
Save your time. You just request and we will arrange tender related all available documents to bid writers for the best possible quote.
Descriptions
SWS intends to establish a framework panel whom have the expertise to support the company's ambitions.
This pre-tender exercise is not a call for competition but rather a step towards understanding the current market landscape for customer research services including but not limited to:
- Qualitative and Quantitative research (focus groups, telephone interviews, workshops, paired depth interviews, online communities, large scale surveys, survey tracking, structured data collection etc)
- Managing proposals (designing research proposals based on SW needs including cost and methodology options)
- Survey design (co-creation based on SW requirements)
- Fieldwork (recruitment of audience for insights purposes as required)
- Analysis (bespoke analysis in the best format for SW)
- Outputs (such as delivery of output back to SW)
Please note that SWS reserves the right to update the scope at the release of the contract notice
Please submit your responses to this Request for Information by 15th August 2025 12 pm (midday) UK time on our Sourcing platform at https://southernwater.bravosolution.co.uk/
As part of this process, further market engagement will follow online via Microsoft Teams on 21st August 2025. If you would like to attend, please confirm your interest and provide the names and email addresses of participants when submitting your RFI response.
All answers and queries related to this Request for Information should be directed to SWS via the e-sourcing portal by following the link provided.
https://southernwater.bravosolution.co.uk/
Engagement
Please note this is not a call for competition. Southern Water (SW) is seeking information from the market and invites interested suppliers to complete a Request for Information as part of this engagement on our Sourcing platform: https://southernwater.bravosolution.co.uk/ Please submit your responses to this Request for Information by 15th August 2025 12 pm (midday)UK time. As part of this process, further market engagement will follow online via Microsoft Teams on 21st August 2025. If you would like to attend, please confirm your interest and provide the names and email addresses of participants when submitting your RFI response. All answers and queries related to this Request for Information should be directed to SWS via the e-sourcing portal by following the link provided. https://southernwater.bravosolution.co.uk/ Note: If you are already registered on Southern Water's sourcing portal please go straight to Step 2 below If you are unregistered please follow the instructions below to register 1. Register your company on the Jaggaer sourcing portal (this is required only once) To register or log in please go to - https://southernwater.bravosolution.co.uk/web/login.html Select the "Login or register to participate" link above and click the "Register Now" link on the home page Accept the terms and conditions and click "Next" Enter your correct business and user details Note the username you chose and click "Save" when complete You will shortly receive an email with your unique password (please keep this secure) 2. Respond to the PQQ/ITT Login to the portal with your username/password Click the PQQs open to all suppliers or ITTs open to all suppliers' link. Click on the relevant PQQ/ITT
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
79311200 - Survey conduction services
79310000 - Market research services
79342310 - Customer survey services
73110000 - Research services
79342311 - Customer satisfaction survey
79311300 - Survey analysis services
79300000 - Market and economic research; polling and statistics
79311100 - Survey design services
79320000 - Public-opinion polling services
Keywords
data modeling
opinion polling
focus groups
survey execution
technical review
research studies
survey planning
sampling design
voter polling
survey analysis
brand research
product testing
study design
market surveys
CSAT surveys
opinion research
post service evaluation
results evaluation
data collection services
consumer survey analysis
survey instrument design
quantitative analysis
public views measurement
knowledge acquisition
fieldwork management
survey methodology
market trend analysis
satisfaction assessment
instrument testing
public-opinion polling
census-type polling
public sentiment polling
satisfaction metrics
survey design services
customer survey services
public attitude surveys
survey tool creation
exploratory research
consumer research
academic investigation
competitive analysis
client questionnaires
poll conduction services
feedback collection
literature review
market research services
survey conduction
survey data analytics
scientific analysis
opinion survey services
data interpretation
questionnaire structure
survey coordination
primary data collection
project evaluation
field survey execution
consumer insights
satisfaction index
respondent data processing
customer insight gathering
customer experience feedback
survey findings synthesis
satisfaction survey design
analysis of survey outcomes
in-person survey operations
Market and economic research
statistical survey reporting
quantitative field surveys
questionnaire development
customer satisfaction survey
satisfaction benchmarking
client satisfaction measurement
empirical research support
customer feedback surveys
consumer satisfaction polling
strategic research planning
market segmentation studies
community opinion monitoring
questionnaire implementation
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
Status :
Procedure :
Suitable for SME :
Nationwide :
Assign to :
Tender Progress :
Details
Notice Type :
