Closed
Customer Research Framework
Descriptions
SWS intends to establish a framework panel whom have the expertise to support the company's ambitions.
This pre-tender exercise is not a call for competition but rather a step towards understanding the current market landscape for customer research services including but not limited to:
- Qualitative and Quantitative research (focus groups, telephone interviews, workshops, paired depth interviews, online communities, large scale surveys, survey tracking, structured data collection etc)
- Managing proposals (designing research proposals based on SW needs including cost and methodology options)
- Survey design (co-creation based on SW requirements)
- Fieldwork (recruitment of audience for insights purposes as required)
- Analysis (bespoke analysis in the best format for SW)
- Outputs (such as delivery of output back to SW)
Please note that SWS reserves the right to update the scope at the release of the contract notice
Please submit your responses to this Request for Information by 15th August 2025 12 pm (midday) UK time on our Sourcing platform at https://southernwater.bravosolution.co.uk/
As part of this process, further market engagement will follow online via Microsoft Teams on 21st August 2025. If you would like to attend, please confirm your interest and provide the names and email addresses of participants when submitting your RFI response.
All answers and queries related to this Request for Information should be directed to SWS via the e-sourcing portal by following the link provided.
Timeline
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Tender Regions
CPV Codes
79311200 - Survey conduction services
79310000 - Market research services
79342310 - Customer survey services
73110000 - Research services
79342311 - Customer satisfaction survey
79311300 - Survey analysis services
79300000 - Market and economic research; polling and statistics
79311100 - Survey design services
79320000 - Public-opinion polling services
Keywords
research studies
scientific analysis
literature review
knowledge acquisition
academic investigation
project evaluation
data interpretation
exploratory research
technical review
strategic research planning
Market and economic research
market research services
consumer research
product testing
focus groups
market segmentation studies
brand research
competitive analysis
market surveys
consumer insights
market trend analysis
survey design services
questionnaire development
survey methodology
sampling design
survey instrument design
survey planning
study design
questionnaire structure
survey tool creation
instrument testing
survey conduction
field survey execution
questionnaire implementation
data collection services
quantitative field surveys
in-person survey operations
survey coordination
fieldwork management
primary data collection
empirical research support
survey analysis
survey data analytics
statistical survey reporting
quantitative analysis
results evaluation
survey findings synthesis
data modeling
respondent data processing
analysis of survey outcomes
public-opinion polling
opinion survey services
public sentiment polling
voter polling
opinion research
public attitude surveys
census-type polling
community opinion monitoring
poll conduction services
public views measurement
customer survey services
customer feedback surveys
satisfaction survey design
survey execution
opinion polling
client questionnaires
consumer survey analysis
customer insight gathering
satisfaction metrics
feedback collection
customer satisfaction survey
client satisfaction measurement
CSAT surveys
satisfaction benchmarking
post‑service evaluation
satisfaction index
consumer satisfaction polling
customer experience feedback
satisfaction assessment
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
