Open in a 4 months

Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associ

Descriptions

This is a replacement of the existing NHS England endorsed FWA. NHS England is heavily invested in initiatives that improve patient outcomes and relieving pressure on hospitals. There is a growing need for Digital Dictation, Speech/Voice Recognition, Outsourced Transcription, and associated services in the NHS. These technologies offer significant benefits in terms of efficiency, accuracy, and reducing administrative burdens, which are crucial for an organization facing high demand and striving for digital transformation. The ongoing development of AI and cloud-based solutions will likely further enhance the capabilities and adoption of these services within the NHS. There will be continuous need for the service as Contracting Authorities are aligning with the NHSE initiative to push for digital tools, including transcription services, to help manage the high volume of documentation efficiently. The market is dynamic and there will be need for Contracting Authorities and service providers to align with the changing regulations. For the past 4 (four) years 14 Trusts procured the services captured under the proposed FWA amounted to £9,575,319.00. £2,235,563.00 from 8 Trusts went through the FWA which is 23% of the total spend. There is a big opportunity to channel this entire spend through NHSCS FWA which secures compliance as well as value for money solutions. The framework will be divided into 6 lots, as follows: Lot 1: Products and/or Services Catalogue Lot 2: Digital Dictation service solution with AI Technology Lot 3 Digital Dictation service solution without AI Technology Lot 4: Outsourced transcription service solution with AI Technology Lot 5 Outsourced transcription service solution without AI Technology Lot 6: Managed service solution The beneficiaries of the services are NHS Patients receiving Healthcare Services, service users or Citizens within a Local or Central Government organisation within the wider Public Sector Organisations.

Amendments on a few sections

 

Timeline

Published Date :

16th May 2025 2 months ago

Deadline :

3rd Dec 2025 in a 4 months

Contract Start :

19th Jan 2026

Contract End :

18th Jan 2034

Keywords

dictating machines

dictaphones

voice recorders

speech recorders

dictation devices

dictation recorders

digital voice recorders

handheld voice recorders

audio note recorders

voice logging systems

call recording systems

radio traffic loggers

telephony recording devices

audio logging equipment

electronic filing system

document archiving software

records management suite

digital document repository

metadata-driven DMS

version control software

compliance document storage

workflow-enabled DMS

enterprise document platform

secure document library

speech-to-text software

voice command engine

dictation transcription tool

ASR software

speaker-independent voice system

hands-free voice interface

call center voice analytics

multilingual speech recognizer

real-time dictation software

conversational AI module

enterprise IT toolset

system utilities bundle

network management suite

IT service desk software

configuration deployment tool

infrastructure monitoring platform

patch management utility

IT asset inventory

IT workflow engine

systems automation package

software bundle installer

integrated IT solution

diverse application suite

bespoke systems package

multi-purpose software toolkit

turnkey IT system

mixed-license software

cross-platform system bundle

vendor-neutral software pack

contract-based software set :contentReference[oaicite:1]{index=1}

IT consulting

software development

web services

network support

system integration

IT infrastructure management

digital transformation

cloud services

cybersecurity support

application maintenance

helpdesk services

technical support

software customization

IT outsourcing

voice recognition

speech-to-text modules

acoustic model tuning

voice command integration

speaker identification

noise-cancellation interface

real-time transcription APIs

language model adaptation

data services

IT data solutions

digital information services

database solutions

information retrieval

structured data operations

electronic records management

data asset handling

info-tech data support

enterprise data workflows

typing services

data entry typing

text transcription

transcription services

manual typing operations

document typing

keyboard data entry

shorthand transcription

typewritten document production

Tender Lot Details

1 Tender Lot

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Workflows

Status :

Open

Assign to :

Tender Progress :

0%

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors