Closed

DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline

Descriptions

The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating a re-proc ....see more

Timeline

Published Date :

7th Nov 2025 3 months ago

Deadline :

3rd Dec 2025 2 months ago

Contract Start :

31st Mar 2026

Contract End :

31st Mar 2029

Tender Regions

Keywords

CRM calls

welfare services

phone support

life coaching

career guidance

call answering

message taking

patient support

life-stage guidance

entrepreneurship aid

virtual workplace setup

mental-health guidance

inbound/outbound calls

compliance auditing

private sector advisory

mentorship programmes

enterprise consultation

tailored IT solutions

educational guidance

social care services

bespoke consultancy

clinical outreach

IT expert consultancy

multi-channel support

switchboard services

helpdesk call centre

SME support services

educational advice

mentoring services

virtual work environment

receptionist answering

rehabilitation support

psychological support

cloud office deployment

social welfare provision

online teamwork platform

trainee mentoring

incoming call handling

organizational advisory

call handling services

call queue management

technical consultancy

vocational orientation

academic counselling

career counselling

telemarketing operations

accreditation assistance

therapeutic advice

home-office connectivity

peer review services

personal care services

community health work

professional advisory

market entry support

call center answering

school-to-work coaching

call screening services

call centre services

hotline management

personal guidance

guidance workshops

specialist IT services

healthcare provision

professional direction

tech strategy facilitation

social assistance programs

remote collaboration service

trade facilitation consultancy

telephone-answering services

specialized project support

technical systems advisory

business incubator services

remote work platform provision

computing profession services

customer contact management

business management consulting

remote operations service

computer project expertise

corporate training delivery

family planning counselling

professional ethics guidance

integrated healthcare delivery

business process improvement

public health social services

professional association support

digital professional support

continuing professional development programs

distributed workforce facilitation

professional services contracting

industry standards training

business development programs

licensure preparation services

public engagement programs

specialized IT assistance

professional technology support

sectoral knowledge sharing

commercial enterprise support

technical regulatory advice

certification facilitation

community support services

expert third-party services

telecommuting infrastructure

contact centre operations

corporate administration assistance

Tender Lot Details & Award Criteria

1 Tender Lots

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Workflows

Status :

Closed

Procedure :

N/A

Suitable for SME :

N/A

Nationwide :

No

Assign to :

Tender Progress :

0%

Details

Notice Type :

Tender

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk