Awarded
Eckho IVR Renewal & Upgrade via
Framework
Published: 3rd Nov 2026
Awarded Date: 29th Jul 2026
AI Tender Brief
Building maintenance and minor civil engineering works across the Lisburn and Castlereagh City Council area.
Procedure
*****
Suitable for SME
*****
Contract Value
*****
Location
*****
Description
Durham County Council has a requirement for the renewal & upgrade of existing Eckho IVR platform used in Customer Services. As this is an existing solution, the best RtM was to engage with the incumbent provider via a framework agreement.
Procurement Timeline
Published
3rd Nov 2026
Contract Start
*****
Contract End
*****
Awarded Date
29th Jul 2026
Requirements
Key requirements
- Building maintenance services
- Minor civil engineering works
- Compliance with submission requirements
- Submission via the stated procurement process
Classification
Regions
North East
CPV Codes
32412100
Telecommunications network
Tender Awarded Details
5 Suppliers found for this tender.
Tender Lots
View the lot information for this tender, if available.
Tender Attachments
No tender documents are currently available.
Save your time. You just request and we will send you the additional available (ITT/RFP/RFQ/PQQ/SQ) documents.
How to Participate
Submission method
eTenders NI Portal
Deadline
30th Jul 2026
Procedure
N/A
Enquiries
Via eTendersNI Portal
Buyer Intelligence
Previous contracts
Similar contracts awarded by this buyer
Buyer behaviour
Understand their procurement patterns
Upcoming pipeline
See future opportunities
Decision makers
Identify key decision makers
