Closed
ERC202301 - Provision of Contact Centre Services to the ERC
Descriptions
This tender relates to the provision of contact centre services intermittently to support the work of the ERC in testing programmes in schools during the calendar year.
Timeline
Published Date :
Deadline :
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Tender Regions
CPV Codes
79510000 - Telephone-answering services
79512000 - Call centre
79342300 - Customer services
79511000 - Telephone operator services
Keywords
customer services
client support
consumer assistance
helpdesk services
service desk
customer interaction
service experience management
client relations
after-sales support
customer care
telephone-answering services
call answering
incoming call handling
message taking
switchboard services
receptionist answering
phone support
hotline management
call screening services
call center answering
telephone operator services
switchboard operations
call routing
telephony operator
PBX handling
manual telephone assistance
operator-managed calls
telephony relay
call transfer services
phone shift operations
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
Tender Lot Details
2 Tender Lots
Workflows
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Details
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Buyer Information
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Procurement contact
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Possible Competitors
1 Possible Competitors
