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ERC202301 - Provision of Contact Centre Services to the ERC
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Descriptions
This tender relates to the provision of contact centre services intermittently to support the work of the ERC in testing programmes in schools during the calendar year.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
79510000 - Telephone-answering services
79512000 - Call centre
79342300 - Customer services
79511000 - Telephone operator services
Keywords
customer care
CRM calls
client support
call routing
phone support
telephony relay
client relations
call answering
PBX handling
message taking
service desk
inbound/outbound calls
customer interaction
telephony operator
call transfer services
multi-channel support
switchboard services
helpdesk call centre
receptionist answering
incoming call handling
help desk services
call handling services
call queue management
telemarketing operations
operator-managed calls
switchboard operations
consumer assistance
call center answering
call screening services
call centre services
phone shift operations
hotline management
after-sales support
customer services
telephone-answering services
manual telephone assistance
customer contact management
telephone operator services
service experience management
contact centre operations
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
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Details
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Buyer Information
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