Awarded

FSPO-2022-ITMS - Supply of IT Managed Services

Descriptions

The Financial Services and Pensions Ombudsman is seeking to appoint a suitably experienced and qualified contractor to provide an ICT Managed service to replace the existing internal provision of such services. This managed service will include ICT infrastructure, backup, disaster recovery and security assessment. In addition to providing managed services, the contractor is expected to provide project-based services to manage and deliver change.

Timeline

Published Date :

24th May 2023 2 years ago

Deadline :

27th Jan 2023 2 years ago

Tender Awarded :

1 Supplier

Awarded date :

N/A

Contract Start :

N/A

Contract End :

N/A

Tender Regions

Keywords

firmware update

network uplink check

switch port cleaning

VLAN reconfiguration

NAS health check

network redundancy test

cable jumper replacement

port speed validation

rack airflow check

network topology audit

server rack servicing

UPS testing

RAID array check

SAN cable repair

blade server firmware update

network card diagnostics

power supply test

backup hardware check

cooling unit replacement

equipment audit

UPS battery calibration

server fan replacement

network switch check

RAID rebuild test

SAN volume health check

rack PDU inspection

hardware diagnostics

firmware patch apply

storage expansion setup

equipment labeling

hardware replacement

motherboard solder repair

PSU swap

RAID controller fix

NIC board replacement

server memory repair

firmware recovery

hardware fault diagnosis

system board swap

equipment refurbishment

helpdesk support

software installation

system diagnostics

virus removal

driver update

hardware configuration

user training

remote desktop setup

OS reinstallation

backup configuration

IT consulting

software development

web services

network support

system integration

IT infrastructure management

digital transformation

cloud services

cybersecurity support

application maintenance

helpdesk services

technical support

software customization

IT outsourcing

IT operations management

network administration

system provisioning

infrastructure maintenance

service desk operations

IT backup services

server management

system monitoring

IT lifecycle support

end-to-end system services

IT support framework

integrated system operations

tech assistance packages

full-cycle IT support

user support coverage

managed systems support

reactive and proactive IT services

business continuity planning

IT failover solutions

recovery time objective (RTO) setup

data center replication

backup restoration services

disaster simulation testing

DR site provisioning

resilience engineering

recovery infrastructure setup

user support ticketing

multi-tier helpdesk

remote IT support

technical troubleshooting interface

issue resolution workflow

service request handling

24/7 user assistance

incident logging system

support team coordination

real-time user assistance

issue resolution scripting

help interface development

call logging tools

customer support panels

live chat help modules

technical support channels

multilingual help features

platform support modules

OS assistance services

infrastructure troubleshooting

server uptime monitoring

patch application support

remote diagnostics services

software maintenance workflows

software troubleshooting

version patching services

user inquiry handling

bug ticket processing

license management support

feature request coordination

long-term software upkeep

SLA management

IT software maintenance

application upkeep

system updates

corrective maintenance

preventive maintenance

software servicing

software error resolution

patch management

IT system support

ongoing software care

control panel configuration

system uptime monitoring

service-level tracking

bandwidth allocation

connection matrix control

real-time usage tracking

IT infrastructure oversight

routing optimization

subnet management

infrastructure lifecycle control

IT performance supervision

helpdesk coordination

managed support frameworks

service desk implementation

hardware lifecycle tracking

network service routing

computer asset management

centralized IT monitoring

digital workflow control

software-defined network tools

routing algorithm deployment

switch configuration platforms

bandwidth usage monitoring

packet transmission control

IP address management software

connectivity diagnostics systems

access control tools

firewall rule integration

traffic policy enforcement

hardware enhancement

system refresh solutions

performance boosting services

component retrofit planning

upgrade module deployment

technology renewal support

capacity improvement assistance

hardware revision services

lifecycle upgrade management

computing upgrade coordination

IT expert consultancy

technical systems advisory

specialist IT services

professional technology support

computer project expertise

tech strategy facilitation

specialized IT assistance

computing profession services

tailored IT solutions

digital professional support

IT support consulting

tech advisory services

systems assistance

computing guidance

technology troubleshooting consultancy

operational support advisory

technical IT consultancy

hybrid support services

professional tech consultation

systems aid

network configuration

LAN/WAN setup

data transmission support

network architecture

secure communication infrastructure

connectivity solutions

IP routing services

wireless network deployment

network traffic control

enterprise network integration

LAN setup

internal network configuration

office connectivity planning

Ethernet cabling services

router and switch setup

device networking

intranet installation

subnet configuration

localized data transfer systems

private network management

WAN design

long-distance connectivity

multi-site networking

inter-office data links

high-capacity backbone services

telecom infrastructure setup

MPLS services

cross-border network provisioning

leased line integration

WAN security solutions

incremental backup

full system image

remote data replication

cloud backup

secure storage

automated backups

data recovery

versioning systems

retention scheduling

disaster recovery support

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Workflows

Status :

Awarded

Assign to :

Tender Progress :

0%

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors