Awarded
FSPO-2022-ITMS - Supply of IT Managed Services
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Descriptions
The Financial Services and Pensions Ombudsman is seeking to appoint a suitably experienced and qualified contractor to provide an ICT Managed service to replace the existing internal provision of such services. This managed service will include ICT infrastructure, backup, disaster recovery and security assessment. In addition to providing managed services, the contractor is expected to provide project-based services to manage and deliver change.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
72315200 - Data network management services
72700000 - Computer network services
50312310 - Maintenance of data network equipment
72253000 - Help-desk and support services
72261000 - Software support services
50324000 - Support services of personal computers
72000000 - IT services: consulting, software development, Internet and support
72267100 - Maintenance of information technology software
50312610 - Maintenance of information technology equipment
72590000 - Computer-related professional services
72720000 - Wide area network services
72251000 - Disaster recovery services
72910000 - Computer back-up services
72511000 - Network management software services
72600000 - Computer support and consultancy services
72253200 - Systems support services
72540000 - Computer upgrade services
72710000 - Local area network services
72250000 - System and support services
50312620 - Repair of information technology equipment
72253100 - Help-desk services
50312600 - Maintenance and repair of information technology equipment
72222300 - Information technology services
72510000 - Computer-related management services
Keywords
PSU swap
IT consulting
system updates
UPS testing
WAN design
web services
LAN setup
MPLS services
network support
cloud services
user training
secure storage
driver update
firmware update
data recovery
equipment audit
SLA management
systems aid
patch management
virus removal
RAID array check
LAN/WAN setup
SAN cable repair
NAS health check
cloud backup
IT outsourcing
bug ticket processing
subnet management
network service routing
hardware enhancement
IT support consulting
retention scheduling
systems assistance
IT operations management
power supply test
system provisioning
tech assistance packages
NIC board replacement
remote desktop setup
rack airflow check
user inquiry handling
tailored IT solutions
software troubleshooting
help desk support
customer support panels
IP routing services
24/7 user assistance
software development
hardware configuration
cybersecurity support
system monitoring
platform support modules
network uplink check
IT expert consultancy
system uptime monitoring
helpdesk coordination
remote data replication
system diagnostics
software servicing
application maintenance
intranet installation
network configuration
IT lifecycle support
RAID rebuild test
router and switch setup
versioning systems
DR site provisioning
device networking
full-cycle IT support
firmware recovery
RAID controller fix
port speed validation
hardware replacement
server memory repair
OS reinstallation
technical IT consultancy
backup configuration
service request handling
IT software maintenance
IT backup services
managed systems support
live chat help modules
network redundancy test
access control tools
firmware patch apply
cooling unit replacement
subnet configuration
digital workflow control
automated backups
server uptime monitoring
resilience engineering
data center replication
network topology audit
help desk services
service-level tracking
routing optimization
network card diagnostics
digital transformation
rack PDU inspection
multi-site networking
server rack servicing
switch port cleaning
technical support
incremental backup
equipment labeling
IT system support
SAN volume health check
real-time usage tracking
system refresh solutions
application upkeep
OS assistance services
multi-tier helpdesk
network traffic control
leased line integration
tech advisory services
software installation
bandwidth allocation
network administration
system board swap
inter-office data links
connectivity solutions
hardware diagnostics
network architecture
network switch check
system integration
user support ticketing
UPS battery calibration
software customization
call logging tools
full system image
incident logging system
server management
remote IT support
IT support framework
WAN security solutions
ongoing software care
cable jumper replacement
IT failover solutions
server fan replacement
corrective maintenance
backup hardware check
hardware fault diagnosis
user support coverage
service desk operations
preventive maintenance
hybrid support services
storage expansion setup
equipment refurbishment
specialist IT services
computing guidance
VLAN reconfiguration
technology renewal support
tech strategy facilitation
internal network configuration
technical troubleshooting interface
enterprise network integration
capacity improvement assistance
disaster recovery support
issue resolution scripting
technical systems advisory
bandwidth usage monitoring
private network management
IT infrastructure management
IP address management software
long-distance connectivity
recovery time objective (RTO) setup
centralized IT monitoring
IT infrastructure oversight
localized data transfer systems
telecom infrastructure setup
packet transmission control
backup restoration services
license management support
computing profession services
office connectivity planning
infrastructure maintenance
help interface development
hardware revision services
version patching services
software error resolution
traffic policy enforcement
computing upgrade coordination
end-to-end system services
support team coordination
infrastructure troubleshooting
computer project expertise
business continuity planning
blade server firmware update
technical support channels
cross-border network provisioning
high-capacity backbone services
IT performance supervision
professional tech consultation
multilingual help features
control panel configuration
digital professional support
long-term software upkeep
software-defined network tools
secure communication infrastructure
service desk implementation
data transmission support
motherboard solder repair
component retrofit planning
wireless network deployment
computer asset management
remote diagnostics services
issue resolution workflow
feature request coordination
specialized IT assistance
managed support frameworks
real-time user assistance
professional technology support
operational support advisory
firewall rule integration
recovery infrastructure setup
disaster simulation testing
software maintenance workflows
connectivity diagnostics systems
infrastructure lifecycle control
routing algorithm deployment
technology troubleshooting consultancy
Ethernet cabling services
performance boosting services
lifecycle upgrade management
integrated system operations
reactive and proactive IT services
patch application support
hardware lifecycle tracking
connection matrix control
upgrade module deployment
switch configuration platforms
Workflows
Status :
Procedure :
Suitable for SME :
Nationwide :
Assign to :
Tender Progress :
Details
Notice Type :
