Awarded
FSPO-2022-ITMS - Supply of IT Managed Services
Descriptions
The Financial Services and Pensions Ombudsman is seeking to appoint a suitably experienced and qualified contractor to provide an ICT Managed service to replace the existing internal provision of such services. This managed service will include ICT infrastructure, backup, disaster recovery and security assessment. In addition to providing managed services, the contractor is expected to provide project-based services to manage and deliver change.
Timeline
Published Date :
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Tender Regions
Ireland
CPV Codes
72315200 - Data network management services
72700000 - Computer network services
50312310 - Maintenance of data network equipment
72253000 - Help-desk and support services
72261000 - Software support services
50324000 - Support services of personal computers
72000000 - IT services: consulting, software development, Internet and support
72267100 - Maintenance of information technology software
50312610 - Maintenance of information technology equipment
72590000 - Computer-related professional services
72720000 - Wide area network services
72251000 - Disaster recovery services
72910000 - Computer back-up services
72511000 - Network management software services
72600000 - Computer support and consultancy services
72253200 - Systems support services
72540000 - Computer upgrade services
72710000 - Local area network services
72250000 - System and support services
50312620 - Repair of information technology equipment
72253100 - Help-desk services
50312600 - Maintenance and repair of information technology equipment
72222300 - Information technology services
72510000 - Computer-related management services
Keywords
firmware update
network uplink check
switch port cleaning
VLAN reconfiguration
NAS health check
network redundancy test
cable jumper replacement
port speed validation
rack airflow check
network topology audit
server rack servicing
UPS testing
RAID array check
SAN cable repair
blade server firmware update
network card diagnostics
power supply test
backup hardware check
cooling unit replacement
equipment audit
UPS battery calibration
server fan replacement
network switch check
RAID rebuild test
SAN volume health check
rack PDU inspection
hardware diagnostics
firmware patch apply
storage expansion setup
equipment labeling
hardware replacement
motherboard solder repair
PSU swap
RAID controller fix
NIC board replacement
server memory repair
firmware recovery
hardware fault diagnosis
system board swap
equipment refurbishment
helpdesk support
software installation
system diagnostics
virus removal
driver update
hardware configuration
user training
remote desktop setup
OS reinstallation
backup configuration
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
IT operations management
network administration
system provisioning
infrastructure maintenance
service desk operations
IT backup services
server management
system monitoring
IT lifecycle support
end-to-end system services
IT support framework
integrated system operations
tech assistance packages
full-cycle IT support
user support coverage
managed systems support
reactive and proactive IT services
business continuity planning
IT failover solutions
recovery time objective (RTO) setup
data center replication
backup restoration services
disaster simulation testing
DR site provisioning
resilience engineering
recovery infrastructure setup
user support ticketing
multi-tier helpdesk
remote IT support
technical troubleshooting interface
issue resolution workflow
service request handling
24/7 user assistance
incident logging system
support team coordination
real-time user assistance
issue resolution scripting
help interface development
call logging tools
customer support panels
live chat help modules
technical support channels
multilingual help features
platform support modules
OS assistance services
infrastructure troubleshooting
server uptime monitoring
patch application support
remote diagnostics services
software maintenance workflows
software troubleshooting
version patching services
user inquiry handling
bug ticket processing
license management support
feature request coordination
long-term software upkeep
SLA management
IT software maintenance
application upkeep
system updates
corrective maintenance
preventive maintenance
software servicing
software error resolution
patch management
IT system support
ongoing software care
control panel configuration
system uptime monitoring
service-level tracking
bandwidth allocation
connection matrix control
real-time usage tracking
IT infrastructure oversight
routing optimization
subnet management
infrastructure lifecycle control
IT performance supervision
helpdesk coordination
managed support frameworks
service desk implementation
hardware lifecycle tracking
network service routing
computer asset management
centralized IT monitoring
digital workflow control
software-defined network tools
routing algorithm deployment
switch configuration platforms
bandwidth usage monitoring
packet transmission control
IP address management software
connectivity diagnostics systems
access control tools
firewall rule integration
traffic policy enforcement
hardware enhancement
system refresh solutions
performance boosting services
component retrofit planning
upgrade module deployment
technology renewal support
capacity improvement assistance
hardware revision services
lifecycle upgrade management
computing upgrade coordination
IT expert consultancy
technical systems advisory
specialist IT services
professional technology support
computer project expertise
tech strategy facilitation
specialized IT assistance
computing profession services
tailored IT solutions
digital professional support
IT support consulting
tech advisory services
systems assistance
computing guidance
technology troubleshooting consultancy
operational support advisory
technical IT consultancy
hybrid support services
professional tech consultation
systems aid
network configuration
LAN/WAN setup
data transmission support
network architecture
secure communication infrastructure
connectivity solutions
IP routing services
wireless network deployment
network traffic control
enterprise network integration
LAN setup
internal network configuration
office connectivity planning
Ethernet cabling services
router and switch setup
device networking
intranet installation
subnet configuration
localized data transfer systems
private network management
WAN design
long-distance connectivity
multi-site networking
inter-office data links
high-capacity backbone services
telecom infrastructure setup
MPLS services
cross-border network provisioning
leased line integration
WAN security solutions
incremental backup
full system image
remote data replication
cloud backup
secure storage
automated backups
data recovery
versioning systems
retention scheduling
disaster recovery support
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
