Open Closing in a 9 days
GOV Voice
Descriptions
DSIT is exploring how the latest AI Voice technology could significantly improve citizen’s experience of government call centres by introducing citizen-facing generative AI solutions, and is seeking suppliers who may form part of the solution. ....see more
Engagement
Organisations interest in participating in this pre-market engagement must contact commissioning-digital@dsit.gov.uk to access the pre-market engagement document. Organisation participating will be required to submit a response to the Departments Qu ....see more
Timeline
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Tender Regions
CPV Codes
48510000 - Communication software package
72222300 - Information technology services
Keywords
text/voice/chat platform
IT operations management
system provisioning
help desk support
system monitoring
IT lifecycle support
presence status manager
IT backup services
real-time alert system
internal messaging hub
instant messaging client
network administration
server management
service desk operations
notification dispatcher
message encryption client
communication history tool
infrastructure maintenance
unified communications tool
threaded conversation interface
Tender Lot Details & Award Criteria
1 Tender Lots
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Possible bidding competitors
Possible bidding competitors