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Look Ahead Care & Support - IT Managed Service Provider
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Descriptions
The purpose of this tender is to identify a suitable supplier to deliver an IT Managed Service Provider solution to include a number of services under the following headings: -24/7 Managed Service Desk -Server hosting -Backup as a Service (BaaS) -Security services -Procurement, billing and builds -Reporting and Service Reviews -Technical and innovation guidance, advice and support in conjunction with the Look Ahead IT strategic plan It is the intention that this service will be awarded under one contract to one supplier. To deliver the requirements, an initial 3-year contract will be awarded with an optional extension of an additional 24 months. Therefore a total potential contract length of 5 years.
Timeline
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Tender Regions
CPV Codes
72222300 - Information technology services
Keywords
IT operations management
system provisioning
help desk support
system monitoring
IT lifecycle support
IT backup services
network administration
server management
service desk operations
infrastructure maintenance
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
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