Awarded
M11 — Procurement of Business Systems.
Descriptions
The Higher Education Statistics Agency Limited (‘HESA’) collects a range of data from approx. 260 higher education (HE) providers across the UK and is regarded as a global leader in HE data collection and dissemination. HESA is undertaking a procurement exercise (in accordance with the restricted process) to select a supplier to deliver a project to replace its existing Business Systems for Financial Management (FM)and implement a new Customer Relationship Management (CRM) system. Whilst it is anticipated that these products will be off the shelf products, the selected supplier will need to project manage, working with HESA to integrate, implement, release and support the software.See: https://www.hesa.ac.uk/m11-procurement for further.
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
72224100 - System implementation planning services
48612000 - Database-management system
72267000 - Software maintenance and repair services
72261000 - Software support services
79420000 - Management-related services
72000000 - IT services: consulting, software development, Internet and support
48440000 - Financial analysis and accounting software package
79313000 - Performance review services
72317000 - Data storage services
48481000 - Sales or marketing software package
72318000 - Data transmission services
72500000 - Computer-related services
48482000 - Business intelligence software package
48480000 - Sales, marketing and Business intelligence software package
48490000 - Procurement software package
48613000 - Electronic data management (EDM)
72322000 - Data management services
72316000 - Data analysis services
72263000 - Software implementation services
48400000 - Business transaction and personal business software package
72250000 - System and support services
48100000 - Industry specific software package
72315100 - Data network support services
72246000 - Systems consultancy services
48463000 - Statistical software package
72260000 - Software-related services
79996000 - Business organisation services
72254000 - Software Testing
72227000 - Software integration consultancy services
48460000 - Analytical, scientific, mathematical or forecasting software package
48517000 - IT software package
72222300 - Information technology services
72268000 - Software supply services
48445000 - Customer Relation Management software package
48190000 - Educational software package
Keywords
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
industry-specific software
vertical market application
specialised enterprise software
tailored industry IT solution
educational software package
e-learning application
teaching tools software
training platform
educational ICT solution
invoicing and billing suite
payroll processing tool
time & expense tracker
CRM module
electronic signature engine
quoting software
personal finance tracker
business analytics dashboard
supplier management tool
financial record-keeping software
financial modeling suite
balance sheet analyzer
cashflow projection tool
ratio analysis engine
ledger reconciliation software
expense tracking dashboard
audit trail recorder
budgeting integration
variance analysis module
GAAP compliance tool
CRM platform
lead nurturing tool
customer profiling engine
sales pipeline tracker
opportunity management system
client interaction log
marketing automation suite
customer dashboard UI
contact segmentation tool
customer feedback analyzer
scientific data modeling tool
simulation engine
algorithm analysis software
trend forecasting suite
complex systems analyzer
research computation platform
evidence modeling tool
hypothesis testing module
predictive modeling engine
data science toolkit
statistical analysis suite
regression modeling tool
hypothesis testing software
survey data analyzer
variance analysis engine
data sampling module
significance testing suite
frequency distribution tool
multivariate analysis engine
descriptive statistics interface
sales pipeline tool
lead analytics platform
campaign performance tracker
BI dashboard software
customer segmentation engine
ROI analysis tool
competitor intelligence suite
market trend predictor
sales forecasting engine
CRM lead manager
email marketing tool
ad campaign optimizer
customer engagement tracker
promotional content manager
sales funnel software
marketing calendar tool
prospect nurturing engine
loyalty program software
outbound campaign platform
data warehousing tool
OLAP analysis engine
KPI visualization suite
predictive analytics software
BI reporting platform
performance monitoring dashboard
executive insight tool
data mining software
scorecarding tool
decision support system
e-procurement platform
tender management system
supplier evaluation tool
contract lifecycle manager
purchase order automation
vendor bid portal
sourcing analytics suite
RFQ workflow system
procurement compliance tool
spend analysis engine
enterprise IT toolset
system utilities bundle
network management suite
IT service desk software
configuration deployment tool
infrastructure monitoring platform
patch management utility
IT asset inventory
IT workflow engine
systems automation package
DBMS platform
client-server database
database security manager
user privilege control
concurrency control engine
data integrity module
replication manager
high-availability cluster
schema versioning tool
database audit logs
document repository system
version control manager
metadata tagging engine
content indexing software
records retention module
access permission tool
workflow routing engine
electronic archive
digital record organizer
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
software programming
software consultancy
custom software development
systems analysis
application engineering
solution architecture
software integration
coding services
requirements analysis
IT operations management
network administration
system provisioning
infrastructure maintenance
helpdesk support
service desk operations
IT backup services
server management
system monitoring
IT lifecycle support
deployment strategy design
phased rollout planning
resource allocation models
implementation milestone mapping
changeover strategy
legacy system transition
infrastructure provisioning plans
risk mitigation in deployment
go-live readiness assessment
system cutover timeline
integration architecture design
cross-platform interface planning
middleware advisory services
API orchestration strategies
system handshake protocol design
legacy system compatibility consulting
data exchange model alignment
service layer integration mapping
IT systems advisory
infrastructure assessment
integration strategy design
systems modernization consulting
platform compatibility analysis
architecture blueprint planning
system lifecycle guidance
scalability consulting
capacity planning
enterprise IT evaluation
end-to-end system services
IT support framework
integrated system operations
tech assistance packages
full-cycle IT support
user support coverage
managed systems support
reactive and proactive IT services
functional testing
performance testing
regression testing
usability testing
unit testing
system testing
integration testing
acceptance testing
test automation
quality assurance
tech writing and documentation
training and onboarding
deployment assistance
software lifecycle guidance
user manual creation
version upgrade support
platform migration services
integration planning
software troubleshooting
version patching services
user inquiry handling
bug ticket processing
license management support
feature request coordination
long-term software upkeep
SLA management
deployment scripting
integration with existing systems
post-install configuration
rollout planning
change management assistance
implementation success tracking
feature enablement setup
software maintenance
bug fixing
application updates
software patching
error correction
system performance tuning
IT repair services
version upgrades
legacy system support
software distribution
licensed software supply
packaged software delivery
enterprise software provision
off-the-shelf software
software licensing
commercial software solutions
software sales
IT application supply
digital software products
network ticketing response
endpoint connectivity checks
live troubleshooting
port testing
physical cabling support
VPN diagnostics
router assistance
data link support
client/server connection help
downtime intervention
data modeling
exploratory data analysis
KPI evaluation
performance benchmarking
statistical inference
correlation studies
multivariate analysis
data mining
segmentation analysis
regression forecasting
data archiving
digital storage
cloud data storage
secure file retention
electronic backup
offsite storage
database preservation
long-term data safekeeping
hosted storage systems
IT data vault
data transmission
data relay solutions
secure data transfer
encrypted data stream
telemetry services
live data broadcasting
fiber‑optic data delivery
WAN data transport
real‑time data relay
packet forwarding
data governance
data lifecycle control
master data management
metadata handling
data stewardship
information management
dataset coordination
digital record administration
enterprise data policy
structured data supervision
IT asset support
system lifecycle administration
technology operations assistance
digital service provisioning
endpoint management
integrated tech solutions
computer utility coordination
on-premise system support
general computing assistance
workstation management
performance review services
organizational performance evaluation
efficiency audit services
KPI assessment
service performance analysis
process performance review
performance metrics evaluation
audit of performance
productivity study
management-related services
organizational support
executive services
business support
operations coordination
administrative management
corporate services
general management consulting
governance support
managerial advisory
business planning
organisational development
process improvement
corporate restructuring
strategy coordination
workflow optimisation
business analysis
operational support
management systems
corporate advisory
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
