Closed
Next Generation National Fraud and Cyber-crime Reporting and Analysis Service
Descriptions
The City of London Corporation (the ‘City’) is carrying out pre-market engagement for a next generation National Fraud and Cyber-crime Reporting and Analysis Service which comprises two elements for the purposes of this engagement exercise: the National Fraud Intelligence Bureau and Action Fraud (i.e. Contact Centre and Victim Care). The City will consider the feedback received to help inform its options and further decision making around both elements. For the avoidance of doubt, this phase of the project is not part of a formal procurement process and the City is not committing, at this stage, to carrying out such a process. Currently, the estimated whole life costs for a next-generation service comprising all elements is circa GBP 40 000 000 to GBP 60 000 000, based on up to five years (including build and run). Please refer to II.2.4) description of the procurement below for further information and details on how to obtain the relevant documentation.
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
48510000 - Communication software package
72000000 - IT services: consulting, software development, Internet and support
72322000 - Data management services
72210000 - Programming services of packaged software products
72212500 - Communication and multimedia software development services
72212517 - IT software development services
72212445 - Customer Relation Management software development services
48517000 - IT software package
Keywords
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
CRM platform
lead nurturing tool
customer profiling engine
sales pipeline tracker
opportunity management system
client interaction log
marketing automation suite
customer dashboard UI
contact segmentation tool
customer feedback analyzer
instant messaging client
unified communications tool
presence status manager
text/voice/chat platform
internal messaging hub
notification dispatcher
threaded conversation interface
real-time alert system
communication history tool
message encryption client
enterprise IT toolset
system utilities bundle
network management suite
IT service desk software
configuration deployment tool
infrastructure monitoring platform
patch management utility
IT asset inventory
IT workflow engine
systems automation package
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
packaged software customization
ERP implementation
third‑party software adaptation
software configuration
product integration services
software patch integration
CRM platform development
customer interaction module
lead-to-cash integration
sales pipeline software
contact analytics dashboards
campaign management features
customer support ticketing
feedback loop modules
personalization engine
CRM API integration
communication platform coding
multimedia integration
voice-video module development
streaming support integration
media codec implementation
real-time messaging protocol
unified communications
media control API
audio-video synchronization
telepresence software
media streaming UX
interactive media framework
communication SDK creation
real-time collaboration features
multimedia pipeline design
enterprise IT module programming
backend service development
platform module coding
microservices implementation
system architecture modules
API gateway creation
backend scalability support
server-side logic design
integration adapters
IT toolchain development
data governance
data lifecycle control
master data management
metadata handling
data stewardship
information management
dataset coordination
digital record administration
enterprise data policy
structured data supervision
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
