Awarded
NHS 111 and the Integrated Urgent Care Clinical Assessment Service
Descriptions
North of England Commissioning Support (NECS) is awarding a contract on behalf of NHS Durham Dales, Easington and Sedgefield CCG, NHS Darlington Clinical Commissioning Group (CCG), NHS Hartlepool and Stockton-On-Tees CCG, NHS Newcastle Gateshead CCG, NHS Northumberland CCG, NHS North Durham CCG, NHS North Tyneside CCG, NHS South Tees CCG, NHS South Tyneside CCG, NHS Sunderland CCG (The CCG's) for the provision of NHS 111 and a Integrated Urgent Care (IUC) Clinical Assessment Service (CAS) for the North East Region.The service provides vital help to people with urgent care needs to assessment, clinical advice and treatment quickly. The CAS will be responsible for offering patients access to clinicians, both experienced generalists and specialists. The NHS 111 IUC CAS will also have the ability to book people into urgent face-to-face appointment where needed.The contract is for 5 years with the option to extend for a further 2 years.
Timeline
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Tender Regions
CPV Codes
85000000 - Health and social work services
79510000 - Telephone-answering services
79512000 - Call centre
64200000 - Telecommunications services
85141000 - Services provided by medical personnel
85100000 - Health services
85141220 - Advisory services provided by nurses
85312310 - Guidance services
Keywords
data transmission service
voice communication provision
telecom network operations
broadband connectivity service
telecom infrastructure management
IP telephony provision
leased line service
telecom carrier operations
network voice/data service
telecom traffic routing
telephone-answering services
call answering
incoming call handling
message taking
switchboard services
receptionist answering
phone support
hotline management
call screening services
call center answering
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
healthcare provision
social care services
patient support
community health work
welfare services
rehabilitation support
clinical outreach
public health social services
social assistance programs
integrated healthcare delivery
medical services
clinical healthcare
hospitalization
outpatient care
specialist consultations
diagnostic services
therapeutic treatments
patient care provision
preventive health services
health assessments
medical staffing
nurse services
physician support
clinical personnel supply
doctor visits
healthcare staff deployment
medical staff provision
clinical duty services
medical resource staffing
healthcare professional supply
nursing consultation
healthcare advice by nurses
patient education nursing
clinical guidance nursing
community nurse advice
preventive care nursing
home health consultation
nurse-led health coaching
tele-nurse support
nurse advisory services
career guidance
educational advice
mentoring services
professional direction
life-stage guidance
academic counselling
vocational orientation
guidance workshops
trainee mentoring
school-to-work coaching
Tender Lot Details
2 Tender Lots
Workflows
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Buyer Information
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Possible Competitors
1 Possible Competitors
