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Out of Hours Call Handling Service - Soft Market Engagement (SME)

Descriptions

Metropolitan Housing Trust Ltd (MHT) is conducting a Soft Market Engagement (SME) exercise to obtain supplier feedback on the future provision of an Out of Hours Call Handling Service. This engagement will help inform the service specification, comme ....see more

Engagement

DateActivity Publication of Market Engagement27/08/2026 Clarification Period27/08/2026 – 10/09/2026 Optional supplier engagement sessions (Please share availability)10/09/2026 – 17/09/2026 Deadline for supplier responses17/09/2026 Market engageme ....see more

Timeline

Published Date :

27th Aug 2026 Today

Deadline :

8th Jun 2026 in 25 days

Contract Start :

17th Sep 2026

Contract End :

19th Sep 2026

Tender Regions

Channel Islands East Midlands East of England England London North East North West Northern Ireland Scotland South East South West Wales West Midlands Yorkshire and The Humber

CPV Codes

79512000 - Call centre

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Workflows

Status :

Open

Procedure :

N/A

Suitable for SME :

N/A

Nationwide :

N/A

Assign to :

Tender Progress :

Details

Notice Type :

N/A

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

Metropolitan Housing Trust

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk