Awarded
Out of Hours Call Handling Service
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Descriptions
Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes criti ....see more
Timeline
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Tender Regions
CPV Codes
79510000 - Telephone-answering services
64214200 - Telephone switchboard services
79512000 - Call centre
32551400 - Telephone network
79511000 - Telephone operator services
Keywords
PSTN
CRM calls
telecom network
voice network
call routing
phone support
telephony relay
call answering
PBX handling
message taking
inbound call routing
inbound/outbound calls
telephony operator
call transfer services
multi-channel support
switchboard services
helpdesk call centre
call center interface
telephone network
receptionist answering
+25 more
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
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