Awarded

Out of Hours Call Handling

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Descriptions

Network Homes requires a contract for an Out of Hours Call Handling Services for the use by residents .This contract will be awarded for 2 years with option to extend for further three years on annually renewable basis (Subject to performance reviews)

Timeline

Published Date :

20th Jul 2023 2 years ago

Deadline :

16th May 2023 2 years ago

Tender Awarded :

1 Supplier

Awarded date :

17th May 2023

Contract Start :

26th Jun 2023

Contract End :

25th Jun 2025

Tender Regions

Channel Islands North West South West North East London Ireland Isle of Man Northern Ireland East of England Yorkshire and The Humber South East East Midlands West Midlands England Wales Scotland

CPV Codes

79512000 - Call centre

Keywords

call centre services

contact centre operations

inbound/outbound calls

customer contact management

call handling services

multi-channel support

telemarketing operations

helpdesk call centre

call queue management

CRM calls

Tender Lot Details

2 Tender Lots

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Workflows

Status :

Awarded

Procedure :

N/A

Suitable for SME :

Nationwide :

Assign to :

Tender Progress :

Details

Notice Type :

CONTRACT

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

Network Homes

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors