Awarded
Out of Hours Library and IT Support Service
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Descriptions
The University of Hertfordshire and its subsidiary companies ("The University") is conducting a tender process for the provision of an Out of hours I.T and Library Support Service to approximately 30,000+ students and 3360 staff Full requirements specification is set out within the tender documents
Timeline
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Tender Regions
CPV Codes
72253000 - Help-desk and support services
Keywords
24/7 user assistance
service request handling
multi-tier helpdesk
user support ticketing
incident logging system
remote IT support
technical troubleshooting interface
support team coordination
issue resolution workflow
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
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