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Outsourced IT Support Services
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Descriptions
Life Sciences Hub Wales seeks to procure effective Outsourced IT Support Services provision via a suitably qualified and experienced supplier who will be responsible for installing / implementing, supporting, maintaining, monitoring, and managing an IT infrastructure as part of a comprehensive and fit-for-purpose service that:- is easy to manage and administrate;- is collaborative and communicative;- provides service and contract deliverables quickly and efficiently;- proactively adds value through advice and recommendations to ensure that Life Sciences Hub Wales maintains proportionally effective standards in information / cyber security and data management;- proactively and routinely monitors the Life Sciences Hub Wales network;- provides flexibility to Life Sciences Hub Wales with respect to future requirements and business growth;- is cost-effective from the date of Contract award and as Life Sciences Hub Wales grows; and- manages and/or coordinates with related and relevant third-party providers and vendors, as required in each instance.Life Sciences Hub Wales has limited in-house knowledge and expertise relating to IT matters and is therefore reliant on outsourced expertise; the successful Supplier is expected to operate as an extension to the Life Sciences Hub Wales team, providing timely and expert advice via an open and collaborative working arrangement.Full details of the requirement are provided in the Invitation to Tender document.NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=138175.The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
Timeline
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Tender Regions
CPV Codes
72700000 - Computer network services
72000000 - IT services: consulting, software development, Internet and support
72590000 - Computer-related professional services
72511000 - Network management software services
72600000 - Computer support and consultancy services
72610000 - Computer support services
72510000 - Computer-related management services
Keywords
IT consulting
desktop aid
web services
network support
cloud services
systems aid
LAN/WAN setup
IT outsourcing
network service routing
IT support consulting
systems assistance
client-computer support
tailored IT solutions
user support solutions
IP routing services
software development
cybersecurity support
IT expert consultancy
helpdesk coordination
IT support services
application maintenance
network configuration
technical IT consultancy
access control tools
digital workflow control
help desk services
digital transformation
remote support services
technical assistance
technical support
system troubleshooting
network traffic control
tech advisory services
computing assistance
connectivity solutions
network architecture
system integration
software customization
hybrid support services
specialist IT services
computing guidance
tech strategy facilitation
enterprise network integration
technical incident resolution
technical systems advisory
bandwidth usage monitoring
IT infrastructure management
IP address management software
centralized IT monitoring
packet transmission control
computing profession services
traffic policy enforcement
computer project expertise
IT performance supervision
professional tech consultation
digital professional support
software-defined network tools
secure communication infrastructure
service desk implementation
data transmission support
wireless network deployment
computer asset management
specialized IT assistance
managed support frameworks
professional technology support
operational support advisory
firewall rule integration
connectivity diagnostics systems
technology troubleshooting consultancy
infrastructure lifecycle control
routing algorithm deployment
hardware lifecycle tracking
switch configuration platforms
Workflows
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Details
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