Closed
Outsourced IT Support Services
Descriptions
Life Sciences Hub Wales seeks to procure effective Outsourced IT Support Services provision via a suitably qualified and experienced supplier who will be responsible for installing / implementing, supporting, maintaining, monitoring, and managing an IT infrastructure as part of a comprehensive and fit-for-purpose service that:- is easy to manage and administrate;- is collaborative and communicative;- provides service and contract deliverables quickly and efficiently;- proactively adds value through advice and recommendations to ensure that Life Sciences Hub Wales maintains proportionally effective standards in information / cyber security and data management;- proactively and routinely monitors the Life Sciences Hub Wales network;- provides flexibility to Life Sciences Hub Wales with respect to future requirements and business growth;- is cost-effective from the date of Contract award and as Life Sciences Hub Wales grows; and- manages and/or coordinates with related and relevant third-party providers and vendors, as required in each instance.Life Sciences Hub Wales has limited in-house knowledge and expertise relating to IT matters and is therefore reliant on outsourced expertise; the successful Supplier is expected to operate as an extension to the Life Sciences Hub Wales team, providing timely and expert advice via an open and collaborative working arrangement.Full details of the requirement are provided in the Invitation to Tender document.NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=138175.The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
Timeline
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Tender Regions
Wales
CPV Codes
72700000 - Computer network services
72000000 - IT services: consulting, software development, Internet and support
72590000 - Computer-related professional services
72511000 - Network management software services
72600000 - Computer support and consultancy services
72610000 - Computer support services
72510000 - Computer-related management services
Keywords
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
infrastructure lifecycle control
IT performance supervision
helpdesk coordination
managed support frameworks
service desk implementation
hardware lifecycle tracking
network service routing
computer asset management
centralized IT monitoring
digital workflow control
software-defined network tools
routing algorithm deployment
switch configuration platforms
bandwidth usage monitoring
packet transmission control
IP address management software
connectivity diagnostics systems
access control tools
firewall rule integration
traffic policy enforcement
IT expert consultancy
technical systems advisory
specialist IT services
professional technology support
computer project expertise
tech strategy facilitation
specialized IT assistance
computing profession services
tailored IT solutions
digital professional support
IT support consulting
tech advisory services
systems assistance
computing guidance
technology troubleshooting consultancy
operational support advisory
technical IT consultancy
hybrid support services
professional tech consultation
systems aid
IT support services
technical assistance
system troubleshooting
user support solutions
desktop aid
remote support services
technical incident resolution
client-computer support
computing assistance
network configuration
LAN/WAN setup
data transmission support
network architecture
secure communication infrastructure
connectivity solutions
IP routing services
wireless network deployment
network traffic control
enterprise network integration
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
