Closed
Participation and Family Support
Descriptions
— Communication of national policy messages and provision of advice to government based on wide knowledge and understanding of SEND stakeholders, including parents and their views, including facilitating policy input from young people with SEND, — Provision of a national helpline to provide advice to families of children with Special Educational Needs and Disabilities (SEND) and sharing of materials from that helpline to local advice services, — Training, development and support to local authority SEND Information, Advice and Support Services (SENDIASS), — Payment of funding and grant monitoring for parent carer forums in 152 local authority areas, — Development support to local parent carer forums, particularly to ensure co-production at a local level, grow their reach and increase membership from under-represented groups e.g. BAME, low income families, — Development support and training to local authorities to help grow children and young people’s participation at a local level.
Timeline
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Tender Regions
CPV Codes
72253000 - Help-desk and support services
85322000 - Community action programme
79512000 - Call centre
98133100 - Civic betterment and community facility support services
75200000 - Provision of services to the community
Keywords
civic outreach
CRM calls
grassroots programs
inbound/outbound calls
24/7 user assistance
local public action
multi-channel support
helpdesk call centre
service request handling
social welfare provision
civic engagement support
call handling services
call queue management
public park coordination
telemarketing operations
multi-tier helpdesk
personal care services
user support ticketing
call centre services
incident logging system
participatory projects
town hall facilitation
remote IT support
local welfare programs
local civic projects
company registration filing
corporate records maintenance
communal development schemes
technical troubleshooting interface
commercial documentation handling
residential program delivery
civic engagement training
social inclusion initiatives
volunteer coordination services
customer contact management
urban revitalisation planning
business operations facilitation
support team coordination
local infrastructure planning
community centre management
municipal program support
corporate registry services
enterprise license management
participatory budgeting assistance
organizational compliance support
corporate registry coordination
neighbourhood initiatives
business permit facilitation
public assistance management
issue resolution workflow
social inclusion campaigns
public engagement programs
municipal welfare distribution
community outreach services
community consultation services
neighborhood support services
neighbourhood improvement projects
community engagement programs
trade license administration
community support services
community facility coordination
contact centre operations
community-driven intervention
Workflows
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